Ezlink Card

Ezlink Cards for New Students

Application

Students apply for their concessionary ezlink cards, directly, at TransitLink Ticket Office. Please refer to the flow chart for details.

Collection

If your card has been delivered to Temasek Polytechnic, as indicated on TransitLink's website, please bring along your matriculation card and receipt to:

Student & Alumni Affairs Department
Blk 30, #02-04 (above the stretch of shops)
Student Development Centre

Time : Monday to Friday (9am to 6pm)

Venues For Application for Ezlink Cards

1. For New Students (April Intake Only)

Venue :

• Up to 02 June - At Any TransitLink Ticket Office
   
• From 03 June to 18 June - Closed (temporary suspension)
   
• From 19 June onwards - Application at the following locations only:
  • Choa Chu Kang Bus Interchange
  • Hougang Central Bus Interchange
  • Jurong East Bus Interchange
  • Pasir Ris Bus Interchange
  • Sembawang MRT Station
  • Tiong Bahru MRT Station
     
    Cards can be collected on the spot.

2. For New Students (November Intake) and ALSO those who have not applied before

Venue:

• Choa Chu Kang Bus Interchange
• Hougang Central Bus Interchange
• Jurong East Bus Interchange
• Pasir Ris Bus Interchange
• Sembawang MRT Station
• Tiong Bahru (MRT Station)

Cards can be collected on the spot.

Operation hours:

10am to 6pm from Monday to Sunday except Public Holidays.

TransitLink Hotline at 1800-2255-663.

Loss of Ezlink Card

1. Report to Transit Link at 1800-2255-663. Leave your NRIC and contact numbers for calls made after operating hours.
2. Ensure that you are given a claim number by the hotline staff, after which, the lost card will be invalidated within 48 hours.
3. Produce your personal ID and quote this claim number when collecting refund of remaining deposit and store value, if any, from any Ticket Office, 5 working days after the date of loss report.
4. To avoid misuse of your lost ezlink card, please also report to Temasek Polytechnic's Library at 67805772 (8.30am to 7.30pm from Monday to Friday and 8.30am to 1.00pm on Saturday) as well as The National Library Board (NLB) at 63323255 (8am to 9pm daily, except for public holidays).

Replacement Service for Lost Cards

There are two options for replacement of lost card.

1. Immediate application can be made at the Card Replacement Offices.
2. You may also obtain a replacement card by mailing your application to TransitLink. Check www.transitlink.com.sg for information on mail-in replacement service.

Replacement charges apply as follows:

Note:

• The above fees are subject to changes.
• The administrative fee and the replacement cost will be waived in the event that the electronic data on the card cannot be reliably read for any reason whatsoever as determined by TransitLink.

Ezlink Card After You Graduate

Students may continue to use their customised ezlink cards as an Adult Farecard after they graduate from the Polytechnic for a period of five years instead of the normal 6 months. The followings serve as a guideline on the procedures :

1. Current concession card has reached its end date? - You may continue to use the card as an Adult Farecard for a further 511 days.
2. What you need to do at the end of the 511 days? - You must re-activate your card during the last month of the 511 days to extend its validity for another 511 days until the card reaches its full five years.

What to do if you face problems extending your card?

Call TransitLink Hotline at 1800-2255-663.

What if students forget to revalidate their cards?

Their card will expire and cannot be used. But they will be able to get a deferred refund on the remaining value that is on the card.

For more information on the Tertiary Student ezlink card extension, the affected students can contact TransitLink at their toll-free Hotline at 1800-2255-663.