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Q1. Do I need to submit the GIRO Application forms with the mail-in enrolment forms?
Yes, You have to submit both the Debit and Credit GIRO Application forms duly completed and submit them together with your mail-in enrolment forms.
Q2. If my tuition fee is fully paid by CPF, is there a need to apply for GIRO?
Yes, you have to submit GIRO application form. CPF and other financial schemes can only be used to cover Tuition Fee. In addition to the Tuition Fee, students are required to pay Other Fees in each Academic Year.
Q3. Do I need to cancel my GIRO authorisation if I withdraw from my course of study?
Yes, you are required to cancel your GIRO authorisation if you withdraw from your course of study.
Q4. How do I change the bank account for the GIRO deduction?
You are required to complete a termination form for your current GIRO authorisation and re-submit a new GIRO application for the new bank account to be used instead.
Please submit both forms (termination and new application) to the Finance & Administration Department, Administration Block, Block 9, West Wing, Lift Lobby D, and 7th storey before the closing dates (1 Mar for Semester 1, and 1 Sep for Semester 2) for existing students.
Please request the bank to endorse the form if your bank account's signatory is by thumbprint.
Please refer to the "Fee Payment Status Enquiry" section to check the status of your GIRO application.
Q5. Will I be informed of the result of the GIRO application?
You may check your application result at the "Fee Payment Status Enquiry" section.
Q6. Is the arrangement to pay by GIRO for my secondary school fees still valid when paying for the Polytechnic's school fees?
No, You have to fill up a new application form to authorise your bank to pay to Temasek Polytechnic.
Q7. If I have arranged to pay my fees via GIRO, how will it be reflected on the fee voucher?
On the fee voucher, the GIRO bank account details will be shown beside the amount payable.
Q8. How do I ensure that the fees have been deducted successfully from the GIRO account?
Please ensure there is sufficient fund on the due date in your bank account as indicated on the fee voucher.
Q9. What are the possible reasons for unsuccessful GIRO deduction?
Reasons being:
- "Refer to second party" Insufficient fund available in the account
- "Invalid authority"
- "Account closed"
- "Authorisation cancelled"
- "No such account"
- "Record terminated"
Q10. When is the due date for both semesters' GIRO deductions?
The due date for GIRO deduction will be given on the fee voucher to the student.
Q11. Do I need to go to the bank to have the GIRO form endorsed before submitting it to Finance?
Yes, if your bank account signatory is by thumbprint.
No, if your bank account signatory is by signature. Please ensure that the signature on the GIRO form is the same as bank account book.
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