Course Description
Quality sales training is one of the most important aspects of keeping a business profitable and creating a good name for yourself within the industry. This training session will cover essential key components of sales. Participants will learn where and how to source for leads, breaking the barrier of cold calling, effective sales pitch, needs analysis, features and benefits, objection handling, and closing skills. In addition, participants will also how techniques of how to reach out to the customers and building trust, an essential element today.
Course Objectives
On completion of this course, participants should be able to:
- Understand the importance of leads and how to turn leads into potential customers
- Know the sources of leads and where to get them
- Overcome the barrier of cold calling, and how to step out of comfort zone of rejection
- Know what are the "dos" and "don'ts" in a sales pitch (conversational)
- Understand how to size up customers' basic insurance needs in 2 minutes and how to offer the right product offerings
- Comprehend the techniques of handling objections
- Apply effective closing skills
- Know how to apply a proven trust building techniques for recurring businesses and referrals
Target Participants
Junior to supervisory sales staff, telemarketers
Certification
Participants will be issued with a Certificate of Performance upon meeting 75% of the required course attendance.
Course Details
| Date: | - Intake 3: 10 and 11 Jan 2013
| | Time: | 9.00 am to 5.00 pm | | Duration: | 2 days | | Venue: | Temasek Polytechnic | | Fee per participant (with GST): | S$428 | | Application closing date: | |
Note: Temasek Polytechnic reserves the right to alter the course, modify the scale of fees, amend any other information or cancel classes with low enrolment.
Contact us if your organisation would like a customised programme.
Trainer's Profile
Aloysius Lee
Aloysius graduated with postgraduate degrees from Australia, after which he spent a good 7 years in total in Perth working for the then Bursewood Casino Hotel and eventually lead him to manage a 50 rooms motel in Northbridge. Under his management, he had managed to turn around a mediocre entity into one of the most profitable motels which was eventually sold after 2 years for a 400% return for investment. He was also an active faculty member with the Murdoch Business School. Since returning home in 2005, he joined the polytechnic as a lecturer and his last role was the Head of School of an established private education institution locally. Aloysius is actively involved in research, having published refereed journal articles, conference papers and 2 books. His current research interests involve investigating youth gaming motivations, consumers insight trend and behaviour. He had consulted and conducted applied research with the Singapore Tourism Board, Korea Tourism Organisation, Sentosa Leisure Group, Haw Par Group and is in the midst of embarking his third book in Hospitality Marketing.
Enquiries & Application
Download the application form (PDF) and submit it with the relevant documents to:
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