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Core Unit of WSQ Certificate in Retail Operations
(Unit code: RE-MM-101C)
SDF & SRP Approved
Synopsis
This course aims at equipping participants with the basic knowledge and practice in handling merchandise display, thus enhancing sales performance of stores.
Objective(s)
- Plan display and prepare merchandise
- Set up display
- Prepare labels, price tags and signage
- Maintain displays
Who Should Attend
- Existing employees performing limited range of duties under supervision.
- Cashier, Retail Sales Assistant, Retail Assistant, Sales Associate, Service Attendant
Pre-requisites
- Ability to read and interpret simple instructions on familiar topics.
- Ability to write short, simple notes/ messages and filling up forms requiring basic personal information.
- Ability to listen and speak simple phrases.
- Ability to calculate simple operation and ability to make changes in calculation.
(i.e. Singapore Employability & Skills System level 4 literacy and numeracy abilities)
Outline
- Importance of merchandise display.
- Basic principles of handling merchandise display.
- Application of merchandise display to different retail formats.
- Understand organisation's requirements for labelling, tagging and signage
- Understand stock presentation in relation to stock level and special handling techniques
Optimum Class Size
15 to 25 participants
Delivery Methodology
A combination of lectures, tutorials, discussions, case studies, role plays and practical exercises.
Assessment
- Practical demonstration either in a real or simulated setting
- Questions - oral or written
- Presentation
- Case Study
Course Structure
To gain the qualification WSQ Certificate in Retail Operations, a total of 12 units must be completed. At least 10 of these must be core units, and at least 1 elective must be completed.
For the full list of core and elective units and nominal training hours, please refer to: http://www.wda.gov.sg.
Certification
Participants who have completed this unit will be issued with a Statement of Attainment identifying the unit completed. A Statement of Attainment indicates partial completion of the WSQ Certificate in Retail Operations course.
Training Pathway
The WSQ Certificate in Retail Operations provides a pathway to the WSQ Advanced Certificate in Retail Supervision.
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