|
Core Unit of WSQ Certificate in Retail Operations
(Unit code: RE-SCS-101C)
SDF & SRP Approved
Synopsis
This course aims at inculcating the needs and techniques for participants to present themselves appropriate for store image and customers.
Objective(s)
- Comply with enterprise, section and team grooming standards
- Maintain personal hygiene
- Apply communication standards
- Conduct business in accordance with values and procedures of store
Who Should Attend
- Existing employees performing limited range of duties under supervision.
- Cashier, Retail Sales Assistant, Retail Assistant, Sales Associate, Service Attendant
Pre-requisites
- Ability to read and interpret simple instructions on familiar topics.
- Ability to write short, simple notes/ messages and filling up forms requiring basic personal information.
- Ability to listen and speak simple phrases.
- Ability to calculate simple operation and ability to make changes in calculation.
(i.e. Singapore Employability & Skills System level 4 literacy and numeracy abilities)
Outline
- Understand store standards on grooming and hygiene
- Techniques in dressing and grooming
- Tips in effective written, verbal and non-verbal communications
- Understand priority for customer service and well being
Optimum Class Size
15 to 25 participants
Delivery Methodology
A combination of lectures, tutorials, discussions, case studies, role plays and practical exercises.
Assessment
- Practical demonstration either in a real or simulated setting
- Questions - oral or written
- Presentation
Course Structure
To gain the qualification WSQ Certificate in Retail Operations, a total of 12 units must be completed. At least 10 of these must be core units, and at least 1 elective must be completed.
For the full list of core and elective units and nominal training hours, please refer to: http://www.wda.gov.sg.
Certification
Participants who have completed this unit will be issued with a Statement of Attainment identifying the unit completed. A Statement of Attainment indicates partial completion of the WSQ Certificate in Retail Operations course.
Training Pathway
The WSQ Certificate in Retail Operations provides a pathway to the WSQ Advanced Certificate in Retail Supervision.
|
