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Core Unit of WSQ Certificate in Retail Operations
(Unit code: RE-SCS-103C)
SDF & SRP Approved
Synopsis
This course aims at providing participants with a comprehensive set of skills for effective selling and retail services.
Objective(s)
- Develop and apply product knowledge and services
- Determine customer requirements
- Recommend products and services
- Address customer objections
- Maximize additional sales opportunities
- Close and process the sale
Who Should Attend
- Existing employees performing limited range of duties under supervision.
- Cashier, Retail Sales Assistant, Retail Assistant, Sales Associate, Service Attendant
Pre-requisites
- Ability to read and interpret simple instructions on familiar topics.
- Ability to write short, simple notes/ messages and filling up forms requiring basic personal information.
- Ability to listen and speak simple phrases.
- Ability to calculate simple operation and ability to make changes in calculation.
(i.e. Singapore Employability & Skills System level 4 literacy and numeracy abilities)
Outline
- Acquisition of product knowledge
- Consumer protection (Fair Trading) Act 2003
- Questioning, listening and non-verbal communication skills
- Highlighting features and benefits
- Understand store policy for objection handling
- Up-selling and cross selling and other selling skills
Optimum Class Size
15 to 25 participants
Delivery Methodology
A combination of lectures, tutorials, discussions, case studies, role plays and practical exercises.
Assessment
- Practical demonstration either in a real or simulated setting
- Questions - oral or written
- Presentation
- Case Study
Course Structure
To gain the qualification WSQ Certificate in Retail Operations, a total of 12 units must be completed. At least 10 of these must be core units, and at least 1 elective must be completed.
For the full list of core and elective units and nominal training hours, please refer to: http://www.wda.gov.sg.
Certification
Participants who have completed this unit will be issued with a Statement of Attainment identifying the unit completed. A Statement of Attainment indicates partial completion of the WSQ Certificate in Retail Operations course.
Training Pathway
The WSQ Certificate in Retail Operations provides a pathway to the WSQ Advanced Certificate in Retail Supervision.
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