|
Core Unit of WSQ Advanced Certificate in Retail Supervision
(Unit code: RE-SCS-202C)
SDF & SRP Approved
Synopsis
This course aims at equipping participants with the knowledge and skills in customer relationships.
Objective(s)
- Develop positive relations with customers
- Demonstrate knowledge and expertise when dealing with customers
- Implement after-sale service and support procedures to enhance customer relations
- Access and maintain a customer database
- Deal with difficult customers
Who Should Attend
Retail supervisors, supervisors, frontline managers, senior cashier, team leader, senior sales assistant, store manager, assistant branch manager, forecourt captain/ station supervisor.
Pre-requisites
- Minimum 2 years of relevant retailing experience, or Certificate in Retail Operations, or equivalent.
- Ability to read, write and interpret simplified/ non-simplified materials on familiar topics.
- Ability to do calculations, interpret routine charts and graphs.
(ie. Singapore Employability & Skills System level 6 literacy and numeracy abilities)
Outline
- Organisation's sales and customer service policies
- Demonstration of products and services
- Interpersonal and communication skills
- Principles and guidelines for customer communication
- Principles and procedures for customer database access and maintenance
Optimum Class Size
15 to 25 participants
Delivery Methodology
A combination of lectures, tutorials, discussions, case studies, role plays and practical exercises.
Assessment
- Practical demonstration either in a real or simulated setting
- Questions - oral or written
- Presentation
- Projects
Course Structure
To gain the qualification of WSQ Advanced Certificate in Retail Supervision, a total of 11 units must be completed. At least 8 of these must be core units, and at least 2 elective must be completed. Participants may select up to 2 elective units from the WSQ Diploma in Retail Management.
For the full list of core and elective units and nominal training hours, please refer to: http://www.wda.gov.sg.
Certification
Participants who have completed this unit will be issued with a Statement of Attainment identifying the unit completed. Completion of this unit will count towards fulfilling the requirements of the WSQ Advanced Certificate in Retail Supervision or WSQ Diploma in Retail Management, subject to the course structure.
Training Pathway
The WSQ Advanced Certificate in Retail Supervision builds on the skills developed in the WSQ Certificate in Retail Operations and provides a pathway to the WSQ Diploma in Retail Management.
One unit completed in the WSQ Advanced Certificate in Retail Supervision may also be counted towards the completion requirements for the WSQ Diploma in Retail Management qualification.
| 
