SAP Service Cloud - Implementation & Configuration

This course will equip participants with the skills and knowledge to implement SAP Service Cloud on set up and configure the solution to manage SAP Service Cloud business processes. Through this, participants will be able to explain the different communication channels that are supported in SAP Service Cloud and also explain and set up Service Levels, Categories and Work Distributions, explain and set up Registered Products and Installed Bases, Warranty Management and maintenance plan in Tickets and be able to maintain the role of Resource Scheduler & Time Recording in Tickets. Participants will understand the Service Contracts in SAP Service Cloud and be able to explain Response templates and its determination in Tickets and SAP Cloud for Customer Work Ticket integration with ERP. Further to that, participants will be equipped with knowledge of SAP Cloud for Customer administrative functions to effectively manage the needs of the business and able to migrate data into the application and troubleshoot migration issues.  They would also be able to set up and configure the solution to manage business processes including sales, marketing, service and social and learn about the mobile features of SAP Cloud for Customer.

Who should attend

  • Application Consultant
  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • Solution Architect
  • System Administrator
  • Trainer
  • User

Entry Requirement

  • CRM/Sales domain knowledge
  • SAP Cloud for Customer experience (recommended)

Trainers' Profile

The course will be conducted by certified SAP trainers who are specialists in the topics covered and are equipped with an expanse of experience in training practitioners in the industry.

Enquiries & Application

Submit on-line application via:
(Please select Course Code: ZKI)

Temasek SkillsFuture Academy
Temasek Polytechnic
East Wing Block 1A, Level 3, Unit 81
21 Tampines Avenue 1
Singapore 529757

Opening Hours
8.30 am to 7.00 pm (Mon to Fri)
Closed on Sat, Sun & Public Holidays

Contact Details
 6788 1212

Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.