Intercare+ redesigns the customer journey for adjustable desks through a seamless Before–During–After experience. In the Before stage, customers purchase a collectable blind box featuring a miniature desk model, allowing them to explore Interdesk’s material quality and craftsmanship. During decision-making, the InterApp uses a smart MCQ system to recommend suitable desk options based on lifestyle and workspace needs, alongside a one-time AI defect scan to build trust. In the After stage, ongoing support is provided through AI-powered defect detection and an Aftercare Kit for simple repairs. Together, these touchpoints create an engaging, confident, and sustainable ownership experience that strengthens satisfaction and brand loyalty.
Category
GREEN - Design for Impact: Sustainable Living
Diploma in
Product Experience & Design
Key Skills
Packaging Design
Product Design
Product Marketing Strategy
I’m Wanjern, a Product Experience & Design student. I believe good design should feel simple, thoughtful, and human. I enjoy turning small ideas into meaningful, real-world experiences, paying close attention to the little details that make people feel confident, understood, and supported. To me, design is not just about form or function, but about creating connections between users and the products they live with every day. With this Interdesk journey project, I wanted to design more than just a table. I aimed to create a guided experience that supports users from their first interaction to years down the road, making every step feel reassuring and lasting.
