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Course Overview

This subject introduces the concept of IT Service Management, processes and practices used to effectively implementing IT desktop and infrastructure services an organisation. Students will learn how to plan, design and deliver efficient services, such as establishing and managing Service Level, Capacity and Configuration Management, Continuous Service Improvement as well as communication with customer.





This subject aims to equip students with the knowledge to design appropriate and innovative IT services to meet current and future business requirements for an organisation.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.


To find out the minimum entry requirements specific to this modular course, please click here.

What You'll Learn

  • Introduction to service design
  • Service design principles
  • Service design improvements



Modes of Assessment


100% coursework

Project Process
The project process component will be used to assess the student’s ability to manage an IT Infrastructure Management project.  Meeting minutes, project progress reports etc. could form the evidence that demonstrates students’ ability to manage the project process.

Project Deliverable
The deliverable will be used to assess the student’s knowledge, problem-solving skills and ability to meet project specifications. This component will include the submission of technical documentation for the deliverable and a demonstration of the student’s ability to meet the needs of a user/client.

Reflection Report and Presentation
The reflection report and presentation will be used to assess the student’s ability to describe, explain and/or demonstrate the final deliverable. Students will be required to detail the project process, critical decisions made and learning points in the report.





Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Diploma in Infocomm and Digital Media (ICT Systems, Services & Support).

Course Schedule / Apply

Intake Info Application Period Course Duration

18 October 2021

03 May - 19 July 2021

7pm - 10pm
Once a week 


Steps to follow in your application:


Step 1 - Enter NRIC/ Passport No.

Step 2 - Select UCI – Modular – Infocomm and Digital Media (ICT Systems, Services and Support) and course commencement date.

Step 3 - Enter personal, qualification, employment and sponsoring details (if applicable).

Step 4 - Select, rank your preference for the selected subject(s) and indicate the number of subject(s) you wish to take. Please note that the subject start date(s) denotes the semester start date.

Step 5 - Make declaration and submit online application.

Course Fees

Fee Type Total Fees (w GST)
SME-employed Singapore Citizens & Permanent Residents S$112.92
Singapore Citizens aged 40 & above
Singapore Citizens aged below 40 S$166.92
Singapore Permanent Residents  S$1,097.82
Others & Repeat Students S$1,097.82

SkillsFuture Credit Approved. For more details, please click here

With effect from 1 Jul 2020, the Workforce Training Scheme (WTS) will be replaced by Work Support Scheme (WSS), for more information, please visit:


Course Contact

  • 67881212
  • 8.30am – 6.00pm (Mon – Thu)

    8.30am – 5.30pm (Fri)

    Closed on Sat, Sun & Public Holidays

    Due to Safe Management Measures, our office is currently closed.

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy
    Temasek Polytechnic
    East Wing Block 1A, 
    Level 3, Unit 81
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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