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Course Overview

This subject introduces the concept of IT Service Management, processes and practices used to effectively implement IT desktop and infrastructure services in an organisation. Students will learn how to plan, design and deliver efficient services, such as establishing and managing Service Levels, Capacity and Configuration Management, Continuous Service Improvement as well as communication with customers.





This subject aims to equip students with the knowledge to design appropriate and innovative IT services to meet current and future business requirements for an organisation.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.


To find out the minimum entry requirements specific to this modular course, please click here.

What You'll Learn

  • Introduction to service design
  • Service design principles
  • Service design improvements



Modes of Assessment


100% coursework

Project Process
The project process component will be used to assess the student’s ability to manage an IT Infrastructure Management project.  Meeting minutes, project progress reports etc. could form the evidence that demonstrates students’ ability to manage the project process.

Project Deliverable
The deliverable will be used to assess the student’s knowledge, problem-solving skills and ability to meet project specifications. This component will include the submission of technical documentation for the deliverable and a demonstration of the student’s ability to meet the needs of a user/client.

Reflection Report and Presentation
The reflection report and presentation will be used to assess the student’s ability to describe, explain and/or demonstrate the final deliverable. Students will be required to detail the project process, critical decisions made and learning points in the report.





Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Diploma in Infocomm and Digital Media (ICT Systems, Services & Support).

For more information on course fee / schedule, or to apply,

Course Contact

  • Mainline 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.