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Course Overview

This subject introduces the concept and framework of IT Service Desk Management, and the ITIL (IT Infrastructure Library) processes and functions used in supporting and operating IT service desks.

 

 

Objectives

 

This subject aims to equip students with the knowledge and skills of managing the IT service desk that forms the point of contact between IT service providers and IT service users.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.


To find out the minimum entry requirements specific to this modular course, please click here.

What You'll Learn

  • Introduction to IT Service Desk Management

  • Service Desk Support

  • Service Desk Operation

 

 

Modes of Assessment

 

100% coursework

 

Project Process

The project process component will be used to assess the student’s ability to manage an IT Infrastructure Management project. Meeting minutes, project progress reports etc. could form the evidence that demonstrates students’ ability to manage the project process.

 

Project Deliverable

The deliverable will be used to assess the student’s knowledge, problem-solving skills and ability to meet project specifications. This component will include the submission of technical documentation for the deliverable and a demonstration of the student’s ability to meet the needs of a user/client.

 

Reflection Report and Presentation

The reflection report and presentation will be used to assess the student’s ability to describe, explain and/or demonstrate the final deliverable. Students will be required to detail the project process, critical decisions made and learning points in the report.

 

 

Certification

 

Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Diploma in Infocomm and Digital Media (ICT Systems, Services & Support).

Course Schedule / Apply

Intake Info Application Period Course Duration

18 October 2021

03 May - 19 July 2021

7pm - 10pm
(weekday)
Once a week 

APPLY

Steps to follow in your application:

 

Step 1 - Enter NRIC/ Passport No.

Step 2 - Select UCI – Modular – Infocomm and Digital Media (ICT Systems, Services and Support) and course commencement date.

Step 3 - Enter personal, qualification, employment and sponsoring details (if applicable).

Step 4 - Select, rank your preference for the selected subject(s) and indicate the number of subject(s) you wish to take. Please note that the subject start date(s) denotes the semester start date.

Step 5 - Make declaration and submit online application.

Course Fees

Fee Type Total Fees (w GST)
SME-employed Singapore Citizens & Permanent Residents S$112.92
Singapore Citizens aged 40 & above
S$109.14
Singapore Citizens aged below 40 S$166.92
Singapore Permanent Residents  S$1,097.82
Others & Repeat Students S$1,097.82

SkillsFuture Credit Approved. For more details, please click here

With effect from 1 Jul 2020, the Workforce Training Scheme (WTS) will be replaced by Work Support Scheme (WSS), for more information, please visit:

https://www.wsg.gov.sg/programmes-and-initiatives/workfare-skills-support-scheme-individuals.html

Course Contact

  • 67881212
  • 8.30am – 6.00pm (Mon – Thu)

    8.30am – 5.30pm (Fri)

    Closed on Sat, Sun & Public Holidays

    Due to Safe Management Measures, our office is currently closed.

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy
    Temasek Polytechnic
    East Wing Block 1A, 
    Level 3, Unit 81
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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