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Course Overview

This subject equips students with an essential understanding and skills to organise, sequence and manage workflow activities and scripts across multiple functional pockets of IT service automation to help visualize, control and simplify the delivery of IT services. Orchestration tools such as ServiceNow will integrate with other applications or services such as Resolve to automate a process, or synchronize data in real-time.

 

 

Objectives

 

Through this module, you will understand:

  • The use of IT Service Orchestration tools with external applications and services;
  • How to automate and manage workflow activities using IT Services Orchestration tools.

Entry Requirements

Those applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualification.

 

To find out the minimum entry requirements specific to this modular course, please click here.

What You'll Learn

  • IT Service Management Workflow
  • Service Orchestration Tools
  • Automate IT Processes
  • Flow of Automation Process
  • Integration the Service Orchestration Tools

 

 

Modes of Assessment

 

You will be assessed by coursework. There are no examinations for this subject.

 

 

Certification

 

Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Specialist Diploma in Digital Service Automation.

Course Schedule / Apply

Intake Info Application Period Course Duration

18 October 2021

03 May - 19 July 2021

7pm - 10pm
(weekday)
Twice a week 

APPLY

Steps to follow in your application:

 

Step 1 - Enter NRIC/ Passport No.

Step 2 - Select UCM – Modular – Digital Service Automation and course commencement date.

Step 3 - Enter personal, qualification, employment and sponsoring details (if applicable).

Step 4 - Select, rank your preference for the selected subject(s) and indicate the number of subject(s) you wish to take. Please note that the subject start date(s) denotes the semester start date.

Step 5 - Make declaration and submit online application.

Course Fees

Fee Type Total Fees (w GST)
SME-employed Singapore Citizens & Permanent Residents S$123.60
Singapore Citizen aged 40 & above
S$109.30

Singapore Citizen aged below 40

S$327.90
Singapore Permanent Residents  S$327.90
Others & Repeat Students S$1,093.01

SkillsFuture Credit Approved. For more details, please click here


With effect from 1 Jul 2020, the Workforce Training Scheme (WTS) will be replaced by Work Support Scheme (WSS), for more information, please visit:
https://www.wsg.gov.sg/programmes-and-initiatives/workfare-skills-support-scheme-individuals.html

Course Contact

  • 67881212
  • 8.30am – 6.00pm (Mon – Thu)

    8.30am – 5.30pm (Fri)

    Closed on Sat, Sun & Public Holidays

    Due to Safe Management Measures, our office is currently closed.

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy
    Temasek Polytechnic
    East Wing Block 1A, 
    Level 3, Unit 81
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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