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Course Overview

This programme is targeted primarily at fresh ITE graduates who want to deepen their skills and knowledge in the areas of ICT systems, services and support. It also includes an On-the-Job Training (OJT) component during which students go through IT Infrastructure & Service Management modules. Candidates who complete the certificate programme can proceed to undertake modules that lead to the award of a Diploma. There are well-defined career progression pathways for this area and many opportunities for further upgrading and skills-deepening.

 

Academic Progression

Participants have the option to take up the remaining 2 skills-based Modular Certificates (MCs) to obtain the part-time Diploma in Infocomm & Digital Media (ICT Systems, Services & Support).

 

Please see Course Structure for more information.

 

Application/Entry Requirement

Eligibility Criteria

Singaporeans or Singapore Permanent Residents who are within three years of either graduation from the ITE or the Operationally Ready Date (ORD) for National Servicemen from the following full-time programmes are eligible to apply.

 

Job Role Associate System Administrator / Technical Support Associate
Feeder Programmes

NITEC in

  • Info-Communications Technology (Networking & Systems Administration)
  • Info-Communications Technology (Mobile Networks & Applications)
  • Info-Communications Technology (Cloud Computing)


Higher NITEC in

  • Mobile Unified Communications
  • e-Business Programming
  • Information Technology
  • Cyber & Network Security
  • Business Information System

Other relevant IT/technology-related Higher NITEC / NITEC programmes

GPA Requirement

  • GPA≥ 2.0 for NITEC graduates
  • No GPA requirement for Higher NITEC graduates

 

Eligibility Criteria for Sign-on Incentive

Only for Singapore Citizens who are fresh ITE or Polytechnic graduates hired by Participating Companies and officially commenced the Work-Study Certificate programme within 3 years of graduation or ORD.

Who Should Attend

Singaporeans or Singapore Permanent Residents who are fresh ITE graduates from full-time IT or technology-related courses of study.

 

Please see ‘Eligibility Criteria’ for more information.

What You'll Learn

Participants are required to complete a total of 3 skills-based Modular Certificates (MCs). Each MC can be completed in 1 semester, i.e. 6 months. A certificate will be issued once the requirements for each MC are met. Participants must complete the course within 18 months.

 

Work-Study Certificate programme (ICT) for ITE graduates (18 months)

No Subject
1 Data Communications and Networking

This subject covers the theoretical and practical aspects of data communications and networking. Topics include Network Protocols & Communications, Ethernet networks, TCP/IP networking model, IP Addressing, Virtual Local Area Networks (VLANs), Routing & Switching Concepts, Static & Dynamic Routing.

2 Computer and Operating Systems

This subject covers the concepts and operating principles of the main hardware components of a computer system. It will also provide students with the knowledge and skills to evaluate the merits of different contemporary operating systems. This subject enables students to understand how the interface between users and computer systems is achieved through hardware components, system utilities and programs. Topics covered include architecture and hardware components of a computer system, the basics of operating systems, the functions and goals of the main managers of operating systems as well as the design underlying some of the operating systems in practice.

3 Basic IT Security

This subject covers the basic elements on the topic of IT security, reviews operational planning and practices, and provides a foundation for discussion and implementation of security strategies to minimize operational risks in an organization. Students will understand the theoretical, practical and ethical aspects of basic IT security.

No Subject
1 Enterprise Networking

This subject covers the knowledge and skills required to design, install and configure scalable enterprise wired and wireless networks. The topics covered include enterprise wired and wireless networking concepts. Basic theories of routing and switching, wireless technologies and their applications in an enterprise network environment will also be covered.

2 Client Platform Administration and Management

This subject teaches students how to configure, administer and manage common client platform such as Windows and Linux based devices. Students will acquire practical knowledge and skills to deploy applications in an enterprise environment, including security, data access, remote access, policy configuration etc.

3 Mobile Device Management

This subject covers concepts and techniques required to secure, monitor, manage, and support mobile devices deployed across an enterprise. Devices running iOS and Android operating systems will be covered. Topics include implementing a mobile device strategy, various mobile device management solutions, mobile device lifecycle and security.

No Subject
1 IT Infrastructure Management

This subject introduces the concept and framework of IT Service Management, and the 12 ITIL (IT Infrastructure Library) processes used in implementing and operating enterprise IT infrastructure systems.

2 IT Service Desk Management

This subject introduces the concept and framework of IT Service Desk Management, and the ITIL (IT Infrastructure Library) processes and functions used in supporting and operating IT service desks.

3 IT Service Design and Delivery

This subject introduces the concept of IT Service Management, processes and practices used to effectively implementing IT desktop and infrastructure services an organisation. Students will learn how to plan, design and deliver efficient services, such as establishing and managing Service Level, Capacity and Configuration Management, Continuous Service Improvement as well as communication with customer.

Upon completing the programme, participants have the option to complete the remaining 2 MCs to obtain the part-time Diploma in Infocomm & Digital Media (ICT Systems, Services & Support):

 
2 remaining MCs to complete to obtain the Diploma in Infocomm & Digital Media (ICT Systems, Services & Support)

No Subject
1 Servers Administration and Security

This subject covers the concept and techniques required to configure and administer a typical networked server using common operating systems in the industry. Topics include installation of a server system, configuration of devices, disks and file systems with security configuration of LAN (Local Area Network) and WAN (Wide Area Network) environments. Administering of key server services, using various tools and system scripting to monitor and analyse its performance and security will be discussed and applied. The subject also covers the concepts of encryption methodology, Public Key Infrastructure, key distribution and authentication.

2 Internetworking Technologies

This subject covers Internetworking technologies and protocols for enterprise network environments. Concepts in network scalability, scalable routing / switching technologies and protocols are also taught.

3 Security Operations and Analysis

The subject introduces concepts such as security monitoring, events analysis and incident response to security threats encountered in the infrastructure environment. Students will acquire skills to identify security events, alerting proper authorities, taking appropriate corrective or recovery actions, doing back-ups, data retention etc. Students will also learn basic types of controls to manage the security policies and procedures.

No Subject
1 Cloud Computing and Security

This subject covers topics such as technologies used in cloud computing, the motivations that drive the development of these technologies, the implementation of cloud based services such as infrastructure-as-a-service (IAAS). Other topics include the assessment of the security risks that arise from using cloud computing and the identification of controls used to mitigate security risks.

2 IoT Network Technology

This subject covers the knowledge and skills to establish the right networking technology for an IoT application. Students will gain an in depth understanding of the protocols behind the Internet of Things such as the lightweight Message Queuing Telemetry Transport (MQTT) protocol, which consumes little power and is designed to help sensors and other devices to communicate reliably.

3 Virtual Desktop Technology

This subject covers the knowledge and skills required to develop a successful Virtual Desktop project that is secure, scalable, and highly available. Students will be introduced to various virtual desktop solutions such as VMWare Horizon View and Cirtix XenDesktop.

Modes of Assessment

The assessment framework will include a range of coursework components such as written and practical tests, case studies, assignments and projects.

Career Opportunities

The job positions offered under this programme are:

 

  • Associate System Administrator¹
  • Technical Support Associate¹

 

Participants may look forward to wage increment and role expansion in their workplace, subject to their work performance.

 

¹Job titles may vary across companies

Course Schedule

Intake Info Application Period Course Duration

April 2020 and/or October 2020

18 Months

On-going

APPLY

Please submit the following documents during your submission. Kindly name the files according to the guidelines below. 

 

1. Resume (filename: Resume-YourName.pdf)
2. Colour-scanned, front & back of NRIC (filename: NRIC-YourName.pdf)
3. Highest Qualification Certificate (filename: Certificates-YourName.pdf)
4. Academic Transcripts (filename: Transcripts-YourName.pdf)
5. NS Completion Certificate, if applicable (filename: NS Certificate-YourName.pdf)

 

Please note that relevant documents will be forwarded to all participating companies for their selection.

 

Selection of applicants is at the discretion of the participating companies and participating companies will contact their shortlisted applicants for interview. Applicants have the right to reject the interview if they do not wish to be employed by the company who contacted them.

 

Only applicants who are successfully hired and placed on the Work-Study Certificate programme by the participating companies will be invited to submit an online application for the courses.

Course Fees

Course fees will be sponsored by company should candidates be placed under the Work-Study Certificate programme.

Category MC in ICT Essentials
w GST
MC in Mobile & Systems Management
w GST 
MC in IT Infrastructure & Service Management
w GST
SME-employed Singapore Citizen aged below 40 S$417.06 S$417.06 S$417.06
Singapore Citizens aged below 40 S$597.06 S$597.06 S$597.06
Singapore Permanent Residents S$1617.84 S$1617.84 S$1617.84
Others & Repeat Students S$4025.34 S$4025.34 S$4025.34

(nett fee payable inclusive of GST)

MOE subsidy will not be applicable for students who repeat a module or semester.

Fees payable is based on per MC.

 

The course fees will be reviewed by MOE on an annual basis and adjusted accordingly.

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Course Contact

  • 67881212
  • 8.30 am to 6.00 pm (Mon to Thu)

    8.30 am to 5.30 pm (Fri)

    Closed on Sat, Sun & Public Holidays

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy
    Temasek Polytechnic
    East Wing Block 1A, Level 3, Unit 81
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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