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Course Overview

This is a bundle of 2 MLCs to be completed together:


1. Developing Resilience for Life

It is perfectly human to resist change, especially when it threatens your stability and comfort. While change is inevitable, you can control how you react to life-changing or stressful situations, and possibly affecting their outcomes. Thankfully, resilience is not a trait that people are simply born with. You can acquire it through changing your thought patterns, behaviors and actions.


In this course, you will learn the key principles of SUMO (Shut Up, Move On), accompanied by clear, actionable steps that you can apply to your life today to develop resilience in your personal and professional life.


2. The 12 Destructive Conflict Styles

Managing conflict is a great challenge in our Asian culture. Why? Because we dislike discussing it publicly as it may be too disconcerting, disgraceful or dishonourable. When we go through conflicts, especially problematic and intense ones, we feel frustrated, angry and even lost.


In this course, we will:


  1. Gain an overview of The 12 Conflict Styles;
  2. Identify our own dominant conflict styles; and
  3. Acquire skills to manage conflicts.

Who Should Attend

1. Developing Resilience for Life

Foundation/First Line Manager, Professionals


2. The 12 Destructive Conflict Styles

Intermediate/Middle Management, Professionals

What You'll Learn

1. Developing Resilience for Life

At the end of the programme, you will be able to:

  1. Learn the formula that allows you to take control of situations
  2. Identify 3 factors that influence our response
  3. Understand 4 factors that influence how we see things
  4. Learn the theory of differing perspectives
  5. Identify five ways to conquer the procrastination habit


2. The 12 Destructive Conflict Styles

At the end of the programme, you will be able to:

  1. Identify and describe the 12 Conflict Styles
  2. Describe the 3 ways to turn harsh start-ups from destructive to constructive
  3. Describe the 3 steps involved in dealing with criticism effectively
  4. Describe the 4 steps in effective conflict management
  5. Describe the 2 ways in which contempt can be destructive
  6. Define 'stonewalling', and describe why it is unhealthy
  7. Define 'One-leg Kicking' and describe 3 ways which we can deal with it
  8. Describe why 'Smiling Tiger, Hidden Dragon' is unhealthy and how we can deal with 'hidden dragons'
  9. Define 'Confession Approach' and explain why it is destructive
  10. Define John Gottman's 'Bids', and describe the 3 types of responses to 'Bids'


Mode of Assessment


Reflections, applications, sharing in social media and experiential activities, quizzes










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course.

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.