Jump to Section

Course Overview

Can conflicts be de-escalated? The answer is yes. It is challenging but not impossible.


There are three main phases in managing conflict: conflict de-escalation, conflict intervention, and conflict recovery.


In this course, we will focus on conflict de-escalation. We do this by setting the climate of shared vision, shared values, trust, relationship, learning and recovery. We will also be able to prevent conflicts from escalating by appreciating and applying the five levels of conflict.

Who Should Attend

Advanced/Senior Management, Professionals

What You'll Learn

At the end of this programme, you will become a better conflict manager by:


  1. Getting people to embrace a shared vision
  2. Becoming a role-model to practise the values you espouse
  3. Building a climate of trust
  4. Learning how to nurture relationships
  5. Learning how to recover from conflicts
  6. Developing skills to ensure that conflicts stay at problem-solving levels despite the differences in perceptions
  7. Knowing when to get help when conflicts become irresolvable and intractable



Mode of Assessment


Reflections, applications, sharing in social media, experiential activities, quizzes










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course.

Lecturer/Trainer Profile

You May Also Be Interested In

Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.