Be empowered to boost the productivity and service levels of your organisation! In this course, you will learn process and service improvement techniques, logistics management, decision analysis, systems thinking, as well as ways to manage projects and organisational development.
You will also be prepared to sit for selected credential examinations such as:
- Certified Associate in Project Management (CAPM) or Project Management Professional offered by the Project Management Institute (PMI)
- Six-Sigma Green Belt certification offered by Singapore Quality Institute (SQI) and American Society of Quality (ASQ).
Participants who have attained the Certificate in Process & Service Improvement, Certificate in Decision Analysis and Certificate in Systems Thinking & Methods will have a strong foundation to sit for the Six-Sigma Green Belt certification offered by the Singapore Quality Institute (SQI) and American Society for Quality (ASQ).
Participants who have attained the Certificate in Organisational Management will have a strong foundation to sit for selected credential examinations such as Certified Associate in Project Management (CAPM) or Project Management Professional (PMP; need to have at least a Diploma qualification) offered by the Project Management Institute.
|‘O’ Levels||3 relevant ‘O’ Level passes and 3 years of relevant working experience OR|
|Higher Nitec||1 year of relevant working experience OR|
|Nitec||GPA ≥3.5 and 2 years of relevant working experience OR|
|Higher Nitec in Technology/Services||1 year of relevant working experience OR|
|Nitec in Technology/Services||GPA ≥3.5 with 2 years of relevant working experience OR|
|WSQ Qualification||Relevant WSQ Qualification with 3 years of relevant working experience and WSQ Workplace Literacy Statement of Attainment (SOA) (Level 6) and Workplace Numeracy Statement of Attainment (SOA) (Level 6)|
Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 5 years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted may have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.
To be awarded the Diploma in Engineering (Operations & Systems Management), participants are required to complete a total of 5 modular certificates (MCs). A certificate will be issued upon successful completion of each MC.
Modular Certificate in Process & Service Improvement
The certificate provides participants with proven techniques to help address systemic process issues that may be holding back an organisation from reaching maximum efficiency. Participants will be able to learn the root causes of process difficulties, and apply this knowledge to reduce variation, remove activities that contribute no value to the product or service produced, improve customer satisfaction, and alleviate wasteful frustration.
|EPEF001||Service Quality and Management
This subject introduces students to service quality concepts and principles. It also emphasises the strategy and style of management that service organisations can adopt to gain a competitive advantage in the marketplace. The focus is on service management, customer satisfaction and developing quality service solutions.
This subject provides an overview of the concepts of process improvement. It will establish the fundamental to quality concepts. Students will know how to analyse statistical control results, identify variations in processes and apply improvement techniques. Practical sessions using software applications will be integrated to enhance student learning.
Process Management is the management of business as a series of processes resulting in the creation or improvement of products and services that customers need. This subject provides an understanding of concepts, theories and methods a team leader needs to initiate and carry out process management activities. Key topics include time study, process management, analysis and innovation.
Modular Certificate in Logistics Management
The certificate provides participants with a broad understanding of the supply chain from supplier to customer, and to the ways in which operations may be continuously enhanced to improve business performance. Participants will be able to learn how organisations produce and distribute goods and services in the most efficient and cost-effective manner.
Inventory management is an important part of a business because inventories usually incur the largest expense in business operations. This subject will impart an operational knowledge and understanding of inventory management principles and techniques, roles and responsibilities, and the impact that inventory can have on a business. Topics such as inventory management fundamentals, ordering fulfilment and production planning will also be covered.
This subject provides a basic understanding of the economic aspects of operational applications, elements of costs and costing methods, and the relationship between cost behaviour and profit. Students are expected to analyse different investment alternatives for economic decision making. Various methodologies to measure business performance will also be discussed.
|EPEF006||Supply Chain Management
This subject covers the concept behind supply chain management in competitive business survival and key strategies that can improve supply chain management performance of an enterprise. It also covers the importance of managing stocks, and selecting appropriate distributing and transportation network.
Modular Certificate in Decision Analysis
The certificate provides participants with analytics techniques that can help to optimize productivity and profitability across every organizational department. Participants will learn how to ensure that the data is properly collected, prepared and analysed to meet ever-changing customer demands incorporating real world constraints, as well as ways to optimise production and distribution channels.
This subject provides an introduction to the decision making process and the models applicable to solve various decision problems. It will cover methods and techniques for decision making such as linear programming, network models and decision trees.
|EPEF008||Data Collection and Analysis
The subject will equip students with advanced techniques that streamline the data collection and preparation stage of the analytical process to deliver faster and more accurate data analysis results. Using software, students can easily identify suspicious or invalid cases, variables and data values.
|EPEF009||Statistics for Decision Making
The subject provides an introduction to basic statistical concepts. Topics include descriptive statistics, probability distributions, estimation of population parameter, hypothesis testing, and linear regression.
Modular Certificate in Systems Thinking & Methods
The certificate provides participants with the technical knowledge and competency to analyse an organisation’s processes from a systems perspective and undertake lean six sigma project.
|EPEF010||Six Sigma Methods
This subject introduces students to Six Sigma concepts that help to improve bottom-line performance and provide a competitive advantage from process improvement, enterprise speed and agility. Six Sigma is about improving quality and minimizing errors. The DMADV (define, measure, analyze, design, verify) method will also be covered and students will be able to appreciate the different circumstances which require the use of each method.
This subject provides an overview of systems thinking concepts, including tools such as “causal loop diagrams” and “systems archetypes”. Students will be introduced to techniques which will enable them to look at problems and issues from a systems perspective so as to be able to design effective interventions.
|EPEF012||Systems Modelling and Simulation
This subject provides an introduction to fundamental concepts of system modelling and simulation. Topics include basic model development, input analysis, modelling and statistical analysis. A simulation software will be extensively used as a platform to enhance student understanding and practical applications of the subject.
Modular Certificate in Organisational Management
This certificate provides participants with the technical knowledge and competency to manage projects.
This subject introduces students to organizational theory and its application to dynamic organizations. It will focus on three levels of analysis: individual, group, and the organization as a whole. The subject will explore the impact of behaviours and attitudes on others within organizational settings, the dynamics of organizational structure and behaviour as they operate in today’s dynamic learning environment.
This subject introduces students to the various aspects of managing projects. Students will acquire the knowledge and skills to plan, execute, monitor, control and close projects. A standard project management software will be used to enhance students’ learning.
|EPEF015||Quality Management Systems
This subject provides an overview of general management systems used in industries. Students will acquire the knowledge and requisite skills in planning a Quality Management System and Environmental Management System as well as conduct a Quality Audit. Practical sessions to set up a simple quality management system, starting from writing a quality procedure to conducting an audit, will be carried out.
Modes of Assessment
- Term tests
- Written examinations
Graduates can look forward to career opportunities in multiple industries as well and in functional roles such as:
● Productivity Manager
● Quality Assurance Engineer (or Assistant Engineer)
● Operations Executive
● Project Engineer
● Product Quality Engineer
● Customer Service Lead
● Logistics Head
|Intake Info||Application Closing Date||Course Duration|
Commencing 19 October 2020
3 times a week, 7pm - 10pm on Tuesdays, Wednesdays and Thursdays
04 May 2020 – 20 July 2020
Select Diploma in Engineering (Operations & Systems Management) (PEF) in the course selection page.
|Fee Type||Course Fees
|SME-sponsored Singapore Citizens & Permanent Residents||S$337.50|
|Singapore Citizens aged 40 & above||S$327.42|
|Singapore Citizens aged below 40||S$481.50|
|Singapore Permanent Residents||S$1290.42|
|Others & Repeat Students||S$3235.68|
SkillsFuture Credit Approved. For more details, please click here.
Course fees payable is based on per MC.
Course fees will be reviewed by MOE on an annual basis and adjusted accordingly.
MOE subsidy will not be applicable for students who repeat a module or semester.
With effect from 1 Jul 2020, the Workforce Training Scheme (WTS) will be replaced by Work Support Scheme (WSS), for more information, please visit:
8.30am – 6.00pm (Mon – Fri)
Our office is open for appointment only on Mon – Wed, please contact email@example.com / 6788 1212 to make an appointment if you would like to visit us.
We apologise for not able to attend to walk-ins currently.
Closed on Sat, Sun & Public Holidays
- Website: https://www.tp.edu.sg/tsa
Temasek SkillsFuture Academy
East Wing Block 1A,
Level 3, Unit 81
21 Tampines Ave 1
Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.