Virtual Assistant for Hotel Administration

Project Background & Description

The Chatbot for Crowne Plaza Hotel project aims to modernise and streamline customer service by creating a digital assistant that helps guests manage various hotel services at their convenience. This chatbot addresses the challenges of handling high volumes of customer inquiries, enhancing response times, and automating routine tasks to reduce hotel staff workload.

The project integrates multiple advanced AWS services to offer a personalised, efficient, and multilingual experience. The chatbot’s architecture allows for scalable and flexible interactions, which include general inquiries, booking and cancellation services, personalised room recommendations, customer support for amenities, and multilingual support. A real-time dashboard also enables hotel management to track and analyze guest interactions, enabling data-driven improvements in service offerings.