At the end of this course, you will be able to:
- Appreciate the importance of communicating effectively at work
- Discover ways of communicating more effectively
- Apply the learning and analyse actions in a simulated environment
- Contribute to creating a culture of effective communication
- Boost collaboration within and outside the organisation
- Increase the productivity of your workforce
- Curtail costs associated with poor communication
- Achieve organisational goals by expressing ideas clearly and influencing others.
Simulation Scenarios: E.g.
A. Customer Service Excellence: Enable frontline team members to handle diverse customer interactions, ensuring consistent, empathetic, and effective communication.
B. Conflict Resolution Drill: Improve learners' skills in resolving conflicts through effective communication and negotiation.
C. Leadership Communication Mastery: Hone leadership presence, inspire teams, and convey vision with authenticity and impact in various leadership situations.
Certification
Participants who complete the course will be awarded an e-Certificate of Completion.
