How do I know that I am entitled to use this software?
- How do I know that I am entitled to use this software?
All TP full time and part time students are entitled to Office 365 ProPlus.
Student's IT Needs
Bring Your Own Device (BYOD)
All students are required to bring their own notebooks for lessons. They will be able to:
- Access e-resources such as e-text books, videos, and educational apps.
- Conduct online research and work on their assignments using their own devices.
- Accessibility to course-specific software whenever feasible.
- Contribute towards a greener environment.
Notebook Purchase
Important: Students may purchase the notebook from our appointed vendors online or directly from any retailer like Challenger, Courts etc. Due to the current chip shortages, there may be delays. Do note that external retailers may have different offers and prices for the same models.
Why purchase Notebook from our appointed vendors?
- Notebooks with 3-Year On-Site Warranty
- After-sales services on a Next-Business Day basis
- Competitive & Reasonable Prices
ONLY students enrolled in the courses below are required to own Apple notebook computers.
- Apparel Design & Merchandising
- Communication Design
- Communications & Media Management
- Digital Film & Television
Minimum Device Specification: MacBook Pro*
Processor: M1 Pro 8-Core CPU 14-Core GPU
Memory: 16GB
Hard Drive: 512GB
*Students can use their existing Intel based MacBook Pro that have a minimum of 16GB of RAM.
*Students can choose between MacBook Pro or high-end notebooks.
ONLY students enrolled in the courses below are required to own high-end notebook computers.
- Apparel Design & Merchandising
- Applied Artificial Intelligence
- Architectural Technology & Building Services
- Big Data & Analytics
- Common ICT Programme
- Communication Design
- Communications & Media Management
- Cybersecurity & Digital Forensics
- Digital Film & Television
- Financial Business Informatics
- Game Design & Development
- Information Technology
- Integrated Facility Management
- Interior Architecture & Design
- Mechatronics
- Product & Industrial Design
Minimum Device specification: Windows High-end Notebook
Processor: Intel 8th generation, Core i7-8550U or AMD Ryzen 7 5800X
Memory: 16GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX 130 2GB GDDR5 VRAM
ONLY students enrolled in the courses below need at least 3 USB Port and a USB-LAN adapter for their notebook computers.
- Computer Engineering
Minimum Device Specification: Windows Normal Notebook
Processor: 8th Gen Intel Core i5-8265U Processor/ AMD Ryzen 5 5600X
Memory: 8GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX110 GDDR5 2GB
For students enrolled in ALL other full-time courses.
Minimum Device Specification: Windows Normal Notebook
Processor: 8th Gen Intel Core i5-8265U Processor/ AMD Ryzen 5 5600X
Memory: 8GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX110 GDDR5 2GB
Note: For Full-time students, you may refer to the given link for the required technical specifications for notebooks.
Note: For Part-time students, you may refer to the given link for the required technical specifications for notebooks.
For enquiries on technical specifications, please approach your respective School General Office.
Click on the button to find out more about BYOD financial assistance.
After Sales
Hardware Warranty Service
Please contact notebook vendors directly for hardware warranty service:
| Notebook Brand | Purchased Year | Telephone/ Operating Hours |
E-mail / Support Site |
|---|---|---|---|
| ACER Acer Computer Singapore Pte Ltd |
AY2018-2021 | 1800 8956299 (Mon - Fri : 8:30am to 5:30pm) |
AcerCare.sg@Acer.com |
| ASUS AsiaPac Technology Pte Ltd. |
AY2018-2022 | 62720088 (Mon - Fri : 9am to 6pm) |
institution.support@asiapac.com.sg |
| LENOVO Lenovo Service Centre |
AY2019-2022 | 1800 4155529 (Mon - Fri : 9am to 6pm Sat: 9am to 3pm) |
aseansg@lenovo.com |
| APPLE JK Technology Pte Ltd |
AY2019-2022 | 67471894 (Mon - Fri : 9am to 6pm) |
IHLSupport@jktech.com.sg |
| HP Challenger Technologies Limited |
AY2022 |
|
edu@challenger.sg |
Microsoft Office 365 for Students
Students enrolled in Temasek Polytechnic, can install Microsoft Office software for free on their personal computers through the Microsoft Office 365 Student Use Benefits programme.
The programme provides access to Microsoft Office 365, a full version of Office, including:
Students can install the software on up to five computers, including Windows and Mac. Students can also access Office mobile applications on iPhones and Android phones.
The software has the same features and functions as other versions of Office and can be used offline; however, students must connect to the Internet once every 30 days to verify they are still eligible for the programme.
The Microsoft Office 365 program provides institutions of higher education with a suite of hosted communication for students.
Student Microsoft Office 365 FAQ
How long can I keep my license for Microsoft Office 365?
- How long can I keep my license for Microsoft Office 365?
Students enrolled in Temasek Polytechnic are eligible for the Microsoft Office 365 license. Students must connect to the Internet once every 30 days to verify they are still eligible for the programme. Students who graduate or are no longer enrolled, will lose their license. When the license expires, students retain read-only access to their Microsoft Office files.
What is included with Office 365 ProPlus subscription license?
- What is included with Office 365 ProPlus subscription license?
- Office 365 ProPlus for PC (Office ProPlus base applications)
- Office 365 ProPlus for Mac (Office for Mac base applications)
- Office Mobile for iPhone
- Office Mobile for Android
How many devices can I install the software on?
- How many devices can I install the software on?
Each subscription license allows you to install Microsoft Office on up to five computers. You can also run Office Mobile for Android or iPhone on up to five mobile devices.
Is this a full version of Office, available for offline use?
- Is this a full version of Office, available for offline use?
Yes. The software has the same features and functions as other versions of Office and can be used offline.
What applications are included with Office 365 ProPlus for Windows?
- What applications are included with Office 365 ProPlus for Windows?
- Word
- Excel
- PowerPoint
- OneNote
- Access
- Publisher
- Outlook
- InfoPath
What applications are included with Office 365 ProPlus for Mac?
- What applications are included with Office 365 ProPlus for Mac?
- Word
- Excel
- PowerPoint
- Outlook
What version of Office 365 ProPlus (64 bit or 32 bit) shall I install?
- What version of Office 365 ProPlus (64 bit or 32 bit) shall I install?
You may enquire which version of MS office should you download or install for compatibility.
- For existing MS office copies installed:
If the version currently installed on your PC/notebook is 32 bit, you will need to download the 32bit version. The downloaded installer will prompt you on the version if you are not sure.
- For new MS office installation:
You may choose to download either 32bit or 64 bit Office 365 ProPlus depending on your PC or notebook’s Windows Operating Systems (such as Windows 7-32bit or Windows 8-64 bit). The versions will have to match for the installation.
- For existing MS office copies installed:
Where can I seek help if I am unable to install Office 365 ProPlus?
- Where can I seek help if I am unable to install Office 365 ProPlus?
If you encounter issues in the installation of Office 365 ProPlus, please provide:
- a screenshot of the error messages;
the version of operating systems (e.g. Windows 8.1, MacOS Snow Leopard and etc.)
and send to itsm@tp.edu.sg for help.
Where can I get more information on Office 365 ProPlus for students?
- Where can I get more information on Office 365 ProPlus for students?
You may refer to the website below for more information:
Access TP student’s e-mail
How to access email accounts
Step 1: Go to: https://outlook.com/student.tp.edu.sg
Step 2: Enter your Office 365 ID and password:
Office 365 ID: <Admission No.>@student.tp.edu.sg (eg. 1112345A@student.tp.edu.sg)
Password: TP<Barcode No.>@#& (eg. TPG123456@#& )
(The Admission No. and Barcode No. are printed on your Enrolment Notice, please include the prefix “TP” and suffix “@#&” when you enter your password)
Note:
- All email correspondence with the Polytechnic will be communicated through student’s e-mail account.
- Please change your password after your 1st logon, the password should be at least 12 characters with 2 of the following character type:
- Upper Case eg. A,B,C
- Lower Case eg. a,b,c
- Numeric eg. 1,2,3
- Special Character eg. @,#
- Your account will be activated 1-2 weeks after online enrolment.
- These password will be use across all student’s portal including email as they will be synchronized
Please contact ITS helpdesk at 6780 5933 for assistance. It is advisable to update your contact number in your student’s email account for contact purpose.
Downloading and Logging In
1. Install the App
Download the app from the Apple App Store, Google Play Store or HUAWEI AppGallery by scanning the QR codes below or search for "TP Oei" by Temasek Polytechnic.
2. Launch the App
a) Click next and choose your role.
b) Log in with your TP student’s e-mail address and password.
Note: for TP Staff – please use your system login ID, followed by “@tp.edu.sg” (e.g. jane@tp.edu.sg)
3. Finish setup
Go through the rest of the setup screens, if you want to, you can link your Facebook, Twitter, Instagram, and Snapchat accounts. These will be visible to other users in the app if you choose to link them.
Instructional Videos
1. Key Features
Discover the key features of TP Oei in this short video to keep connected to TP community. Stay updated with all campus events, manage your personal schedule, and access important resources through one app.
2. Community
Engage with the TP community through posts and comments in the community channels.
3. Search Function
Search for the required information fast in various categories, including events, groups, buildings, resources, people, calendars, and guides.
4. Events
Find out about campus events and register for event tickets easily through the app.
TP Oei User Manual
The user manual is accessible via the TP Oei app. You may access it via Resources >> IT Matters.
Social Media Guidelines
Please follow social media guidelines when posting in TP Oei.
TP Oei FAQ
Is it compulsory for me to download TP Oei?
- Is it compulsory for me to download TP Oei?
It is compulsory for all full-time TP students to download TP Oei to access campus information, useful resources and important contacts. It would also be a key announcement and communication channel within the TP community.
Which password do I use to log into TP Oei?
- Which password do I use to log into TP Oei?
For students, please use your TP student’s e-mail address and password to log into TP Oei.
How do I reset my password for TP Oei?
- How do I reset my password for TP Oei?
To reset your TP student’s e-mail password, please contact ITSM at 6780 5933 or ITSM@tp.edu.sg.
Can I change my profile photo in the app?
- Can I change my profile photo in the app?
Your profile picture will be the same photo in your matriculation card. This will be visible after the start of the Academic Year and cannot be changed.
Can I log in to TP Oei via web browser?
- Can I log in to TP Oei via web browser?
If you wish to access the app contents on a web browser, you may visit tpoei.tp.edu.sg and follow the steps below:
a. Select your login role
Note: for TP Staff, please scroll downb. Log in with your TP student’s e-mail address and password.
Note: for TP Staff – please use your system login ID, followed by “@tp.edu.sg” (e.g. jane@tp.edu.sg)
The layout in the web browser will be different from that in the mobile app.
Can I earn SEAL points through TP Oei?
- Can I earn SEAL points through TP Oei?
TP Oei is not integrated with the SEAL point system.
How is TP Oei useful?
- How is TP Oei useful?
TP Oei boasts a comprehensive range of features for students to:
- send messages to teachers and peers;
- discover and register for events;
- get timely announcements;
- engage in discussion in community channels;
- access campus and school resources;
- keep track of personal and subscribed calendars; and
- connect with CCA groups.
Can TP Oei work on all phones?
- Can TP Oei work on all phones?
The TP Oei experience is best in Android (version 7 or later) and Apple iOS (version 12 or later). Please note that the following features of TP Oei may not work with HUAWEI phones without Google applications:
- Google Calendar
- Location Map (powered by Google)
- Push Notifications (powered by Google)
- Event Check-in (powered by Google)
General
Why do students need a notebook?
- Why do students need a notebook?
With BYOD, students will be able to access software used by TP anytime, anywhere, with a portable device such as the notebook. With this mobility of working and accessing information, TP is preparing students for the industry, as they will be immersed in a digital environment during their course of study with enhanced learning experience. The necessary supporting facilities such as wireless network connectivity and power sockets will be provided to maximise the capabilities of their devices.
Is it compulsory for students to own a notebook?
- Is it compulsory for students to own a notebook?
All students are required to bring their own personal notebook to school. They will be able to:
- access e-resources such as e-text books, videos, and educational apps;
- conduct online research and work on their assignments using their own notebook;
- use their own notebook in school and at home, thus enjoying convenience and accessibility to course-specific software whenever feasible; and
- contribute towards a greener environment.
Where should students purchase the notebook?
- Where should students purchase the notebook?
Students may purchase the notebook from our appointed vendors or from any external public notebook roadshows. Please refer to here for more information on the offers from our notebook suppliers.
What is the minimum specifications of the notebook?
- What is the minimum specifications of the notebook?
The notebook should meet the minimum notebook specification required for the diploma in study. Please refer to the “What to Buy” section at here for more information.
Can student use his/her existing or sibling’s notebook?
- Can student use his/her existing or sibling’s notebook?
An existing notebook can be used if it meets the minimum notebook specifications required for the diploma in study. Please refer to here for more information.
Are there any advantages of getting a notebook from the appointed vendors?
- Are there any advantages of getting a notebook from the appointed vendors?
The advantages of getting a notebook from the appointed vendors are as follows:
- 3 years on-site warranty
- Good pricing for the performance and warranty provided
What are the IT resources students can use?
- What are the IT resources students can use?
Students may refer to the resources listed under “Software Portal” section at here.
What happens if student is using an existing notebook, is the student able to get the software from somewhere?
- What happens if student is using an existing notebook, is the student able to get the software from somewhere?
Yes, students may refer to the software listed under “Software Portal” link at here.
Is there any financial aid scheme for notebook purchase?
- Is there any financial aid scheme for notebook purchase?
Students who need to purchase a new notebook but face financial constraints may apply for the BYOD assistance scheme. Please visit here for more details to see if you are eligible and the type of notebooks available. Alternatively, students can also call our hotline at 6780 5959.
Common IT Issues
How to login to Learning Management System (LMS)?
- How to login to Learning Management System (LMS)?
- Click on the LOGIN button of the LMS landing page (https://tplms.polite.edu.sg/).
- Enter your student email address: (e.g. 1234567A@student.tp.edu.sg)
- Enter your email password: (e.g. TP<Barcode No.>@#& (eg. TPG123456@#& ))
Note:
If you encounter ‘Sign On Error’ message while trying to login to your LMS account, please clear your browser cache and restart the browser. You should also logout from your Office365 session (https://login.microsoftonline.com/) before accessing LMS.
Cannot login to student WiFi?
- Cannot login to student WiFi?
- Select SSID ‘TP-STUDENT’ instead of ‘TP-STUDENT-2.4’
- When prompted to setup password,
- select 'PEAP' for EAP method
- Enter your student account credentials
- Select ‘Don’t’ validate’ under CA certificate
- Click 'Connect'
Note:
Please remove existing TP-STUDENT-2.4 SSID by forgetting TP-STUDENT-2.4 SSID on your device (mobile phone or notebook) and then choose ‘TP-STUDENT’
Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)
- Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)
- User should just click “Submit and Email” button, and not click on the “Save” button.
Unable to login to TPOSS (TP Online Student Services)
- Unable to login to TPOSS (TP Online Student Services)
- Student should use their admin number as login ID, and barcode number (e.g. TP<Barcode No.>@#& (eg. TPG123456@#& ).
Opportunity Fund Category
How many times can I apply for Opportunity Fund?
- How many times can I apply for Opportunity Fund?
Opportunity Fund can only be applied once in your entire studies in TP. To check for eligibility and to apply, please click here and scroll down to BYOD Financial Assistance Scheme section.
Where do I submit the application for Opportunity Fund?
- Where do I submit the application for Opportunity Fund?
Students may submit the Opportunity Fund application for the new AY2023/2024 from June 2023 onwards.
Please click here, scroll down until you see the red banner labelled as BYOD Financial Assistance Scheme and click to expand it to see more details about this scheme.
When is the latest I should submit my application for OF after purchasing the laptop?
- When is the latest I should submit my application for OF after purchasing the laptop?
Application must be submitted within 12 months from the receipt date.
What supporting documents do I have to provide for my application for OF?
- What supporting documents do I have to provide for my application for OF?
Soft copy of the invoice/delivery order/receipt for payment made by student. (Only 1 document is allowed for upload. If there are multiple documents, zip it into a single file.) Failure to produce information and documents above may result in application being delayed or even rejected.
Soft copy of HECB award or application acknowledgment, or previous OF award application ‐overseas travel for the claimed AY of your application.
How much is the claim for Opportunity Fund for IT Devices?
- How much is the claim for Opportunity Fund for IT Devices?
Student may claim up to $1,000.00 for the notebook.
Are there any restrictions on the IT device brand and model for it to be eligible for the reimbursement?
- Are there any restrictions on the IT device brand and model for it to be eligible for the reimbursement?
There is no restriction to the brand or the specification of the notebook that is purchased. However, student should check with their school to ensure the specifications meet the needs of their course.
Can iPad or tablet be purchased for the reimbursement of Opportunity Fund for IT Devices?
- Can iPad or tablet be purchased for the reimbursement of Opportunity Fund for IT Devices?
Applicant is allowed to claim for purchase of notebook only. IPads, tablets or desktops are not allowed.
How long is the processing time before I receive the reimbursement for the IT device?
- How long is the processing time before I receive the reimbursement for the IT device?
Application will take about 4 to 6 weeks of processing upon complete submission of form and supporting documents.
Will I be notified on the outcome of the Opportunity Fund application should it be unsuccessful?
- Will I be notified on the outcome of the Opportunity Fund application should it be unsuccessful?
All application results will be made known to the student via the student’s email.
Contact ITSM
Students may contact TP’s IT Service Management (ITSM) Centre at 6780 5933 or email at itsm@tp.edu.sg for the following services:
- Microsoft Office 365
- Cloud Virtual Desktop Infrastructure (VDI)
- Wi-Fi Connectivity in TP Campus
- TP Password Reset
Our centre is located at East Wing Building, Block 1A, Level 4, Unit 02. The operating hours of the Centre are:
- Mondays to Fridays: 8.00am to 9.30pm (except for September vacation period where closing time will be at 6.30pm)
- Saturdays: 8.00am to 1.00pm
