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Bring Your Own Device (BYOD)            

All students are required to bring their own notebooks for lessons. They will be able to:
 

  • Access e-resources such as e-text books, videos, and educational apps.
  • Conduct online research and work on their assignments using their own devices.
  • Accessibility to course-specific software whenever feasible.
  • Contribute towards a greener environment.

Notebook Purchase

Important: Students may purchase the notebook from our appointed vendors online or directly from any retailer like Challenger, Courts etc. Due to the current chip shortages, there may be delays. Do note that external retailers may have different offers and prices for the same models.

 

Why purchase Notebook from our appointed vendors?

 

  • Notebooks with 3-Year On-Site Warranty
  • After-sales services on a Next-Business Day basis
  • Competitive & Reasonable Prices

What To Buy (For Full-Time Students)

   

ONLY students enrolled in the courses below are required to own Apple notebook computers.

 

  • Apparel Design & Merchandising 
  • Communication Design
  • Communications & Media Management
  • Digital Film & Television

 

Minimum Device Specification: MacBook Pro*

 

Processor: M1 Pro 8-Core CPU 14-Core GPU 
Memory: 16GB
Hard Drive: 512GB

 

*Students can use their existing Intel based MacBook Pro that have a minimum of 16GB of RAM.

*Students can choose between MacBook Pro or high-end notebooks.


   

ONLY students enrolled in the courses below are required to own high-end notebook computers.
 

  • Apparel Design & Merchandising
  • Applied Artificial Intelligence
  • Architectural Technology & Building Services
  • Big Data & Analytics
  • Common ICT Programme
  • Communication Design
  • Communications & Media Management
  • Cybersecurity & Digital Forensics
  • Digital Film & Television
  • Financial Business Informatics
  • Game Design & Development
  • Information Technology
  • Integrated Facility Management
  • Interior Architecture & Design
  • Mechatronics
  • Product & Industrial Design

 

Minimum Device specification: Windows High-end Notebook


Processor: Intel 8th generation, Core i7 or AMD Ryzen 7
Quad-core 1.8 GHz with TurboBoost to 4.0 GHz, 8MB cache
Memory: 16GB
Hard Drive: 512GB
Graphic: Nvidia GeForce MX 130 2GB GDDR5 VRAM


   

ONLY students enrolled in the courses below need at least 3 USB Port and a USB-LAN adapter for their notebook computers.
 

  • Computer Engineering

 

Minimum Device Specification: Windows Normal Notebook


Processor: 8th Gen Intel Core i5-8265U
Memory: 8GB
Hard Drive: 512GB
Graphic: Nvidia GeForce MX110 GDDR5 2GB


   

For students enrolled in ALL other full-time courses. 

 

Minimum Device Specification: Windows Normal Notebook


Processor: 8th Gen Intel Core i5-8265U
Memory: 8GB
Hard Drive: 512GB
Graphic: Nvidia GeForce MX110 GDDR5 2GB


Note: For Full-time students, you may refer to the given link for the required technical specifications for notebooks.

Note: For Part-time students, you may refer to the given link for the required technical specifications for notebooks.

Click on the button to find out more about BYOD financial assistance. 

After Sales

Hardware Warranty Service

Please contact notebook vendors directly for hardware warranty service:

 

Notebook Brand Purchased Year Telephone/
Operating Hours
E-mail / Support Site
ACER
Acer Computer Singapore Pte Ltd
AY2018-2021 1800 8956299
(Mon - Fri : 8:30am to 5:30pm)
AcerCare.sg@Acer.com
ASUS
AsiaPac Technology Pte Ltd.
AY2018-2022 62720088
(Mon - Fri : 9am to 6pm)
institution.support@asiapac.com.sg
LENOVO
Lenovo Service Centre
AY2019-2022 1800 4155529
(Mon - Fri : 9am to 6pm
Sat: 9am to 3pm)
aseansg@lenovo.com
APPLE
JK Technology Pte Ltd
AY2019-2022 67471894
(Mon - Fri : 9am to 6pm)
IHLSupport@jktech.com.sg
HP
Challenger Technologies Limited
AY2022


63189845
(Mon - Fri : 9am to 6pm)

edu@challenger.sg

 

Microsoft Office 365 for Students

Students enrolled in Temasek Polytechnic, can install Microsoft Office software for free on their personal computers through the Microsoft Office 365 Student Use Benefits programme.

 

The programme provides access to Microsoft Office 365, a full version of Office, including:

Students can install the software on up to five computers, including Windows and Mac. Students can also access Office mobile applications on iPhones and Android phones.


The software has the same features and functions as other versions of Office and can be used offline; however, students must connect to the Internet once every 30 days to verify they are still eligible for the programme.


The Microsoft Office 365 program provides institutions of higher education with a suite of hosted communication for students.

Student Microsoft Office 365 FAQ

 

 

How do I know that I am entitled to use this software?

How do I know that I am entitled to use this software?

All TP full time and part time students are entitled to Office 365 ProPlus.

How long can I keep my license for Microsoft Office 365?

How long can I keep my license for Microsoft Office 365?

Students enrolled in Temasek Polytechnic are eligible for the Microsoft Office 365 license. Students must connect to the Internet once every 30 days to verify they are still eligible for the programme. Students who graduate or are no longer enrolled, will lose their license. When the license expires, students retain read-only access to their Microsoft Office files.

 

What is included with Office 365 ProPlus subscription license?

What is included with Office 365 ProPlus subscription license?
  • Office 365 ProPlus for PC (Office ProPlus base applications)
  • Office 365 ProPlus for Mac (Office for Mac base applications)
  • Office Mobile for iPhone
  • Office Mobile for Android

How many devices can I install the software on?

How many devices can I install the software on?

Each subscription license allows you to install Microsoft Office on up to five computers. You can also run Office Mobile for Android or iPhone on up to five mobile devices.

Is this a full version of Office, available for offline use?

Is this a full version of Office, available for offline use?

Yes. The software has the same features and functions as other versions of Office and can be used offline.

What applications are included with Office 365 ProPlus for Windows?

What applications are included with Office 365 ProPlus for Windows?
  • Word
  • Excel
  • PowerPoint
  • OneNote
  • Access
  • Publisher
  • Outlook
  • InfoPath

What applications are included with Office 365 ProPlus for Mac?

What applications are included with Office 365 ProPlus for Mac?
  • Word
  • Excel
  • PowerPoint
  • Outlook

What version of Office 365 ProPlus (64 bit or 32 bit) shall I install?

What version of Office 365 ProPlus (64 bit or 32 bit) shall I install?

You may enquire which version of MS office should you download or install for compatibility.

  1. For existing MS office copies installed:

    If the version currently installed on your PC/notebook is 32 bit, you will need to download the 32bit version. The downloaded installer will prompt you on the version if you are not sure.

  2. For new MS office installation:

    You may choose to download either 32bit or 64 bit Office 365 ProPlus depending on your PC or notebook’s Windows Operating Systems (such as Windows 7-32bit or Windows 8-64 bit). The versions will have to match for the installation.

Where can I seek help if I am unable to install Office 365 ProPlus?

Where can I seek help if I am unable to install Office 365 ProPlus?

If you encounter issues in the installation of Office 365 ProPlus, please provide:

  1. a screenshot of the error messages;
  2. the version of operating systems (e.g. Windows 8.1, MacOS Snow Leopard and etc.)

and send to itsm@tp.edu.sg for help.

Access TP student’s e-mail

 

How to access email accounts

 

Step 1: Go to: https://outlook.com/student.tp.edu.sg

 

Step 2: Enter your Office 365 ID and password:

 

            Office 365 ID: <Admission No.>@student.tp.edu.sg  (eg. 1112345A@student.tp.edu.sg)

            Password: TP<Barcode No.>@#&  (eg. TPG123456@#& )

 

(The Admission No. and Barcode No. are printed on your Enrolment Notice, please include the prefix “TP” and suffix “@#&” when you enter your password)

 

Note:

  • All email correspondence with the Polytechnic will be communicated through student’s e-mail account.
  • Please change your password after your 1st logon, the password should be at least 12 characters with 2 of the following character type:
    • Upper Case eg.  A,B,C
    • Lower Case eg.  a,b,c
    • Numeric eg.  1,2,3
    • Special Character eg.  @,#
  • Your account will be activated 1-2 weeks after online enrolment. 
  • These password will be use across all student’s portal including email as they will be synchronized

Please contact ITS helpdesk at 6780 5933 for assistance. It is advisable to update your contact number in your student’s email account for contact purpose. 

TP Oei Mobile App

TP Oei! Welcome on board the one-stop mobile app for all full-time TP students! FOMO? You'll now have all the fresh posts and campus events delivered right to you. 

Downloading and Logging In

1.      Install the App

Download the app from the Apple App Store, Google Play Store or HUAWEI AppGallery by scanning the QR codes below or search for "TP Oei" by Temasek Polytechnic.

TP Oei App


2. Launch the App

a) Click next and choose your role. 

b) Log in with your TP student’s e-mail address and password.

Note: for TP Staff – please use your system login ID, followed by “@tp.edu.sg” (e.g. jane@tp.edu.sg)

 

TP Oei Login


3.      Finish setup

Go through the rest of the setup screens, if you want to, you can link your Facebook, Twitter, Instagram, and Snapchat accounts. These will be visible to other users in the app if you choose to link them. 

Instructional Videos 

1.      Key Features
 

Discover the key features of TP Oei in this short video to keep connected to TP community. Stay updated with all campus events, manage your personal schedule, and access important resources through one app.

 

2.      Community

 

Engage with the TP community through posts and comments in the community channels.
 

3.      Search Function
 

Search for the required information fast in various categories, including events, groups, buildings, resources, people, calendars, and guides.

4.      Events
 

Find out about campus events and register for event tickets easily through the app.

 

TP Oei User Manual

The user manual is accessible via the TP Oei app. You may access it via Resources >> IT Matters. 

 

 

Social Media Guidelines

Please follow social media guidelines when posting in TP Oei.

 

TP Oei FAQ

Is it compulsory for me to download TP Oei?

Is it compulsory for me to download TP Oei?

It is compulsory for all full-time TP students to download TP Oei to access campus information, useful resources and important contacts. It would also be a key announcement and communication channel within the TP community.

Which password do I use to log into TP Oei?

Which password do I use to log into TP Oei?

For students, please use your TP student’s e-mail address and password to log into TP Oei.

How do I reset my password for TP Oei?

How do I reset my password for TP Oei?

To reset your TP student’s e-mail password, please contact ITSM at 6780 5933 or ITSM@tp.edu.sg.

Can I change my profile photo in the app?

Can I change my profile photo in the app?

Your profile picture will be the same photo in your matriculation card. This will be visible after the start of the Academic Year and cannot be changed.

Can I log in to TP Oei via web browser?

Can I log in to TP Oei via web browser?

If you wish to access the app contents on a web browser, you may visit tpoei.tp.edu.sg and follow the steps below:

a.    Select your login role
       Note: for TP Staff, please scroll down

b.    Log in with your TP student’s e-mail address and password.
       Note: for TP Staff – please use your system login ID, followed by “@tp.edu.sg” (e.g. jane@tp.edu.sg)

The layout in the web browser will be different from that in the mobile app.

Can I earn SEAL points through TP Oei?

Can I earn SEAL points through TP Oei?

TP Oei is not integrated with the SEAL point system.

How is TP Oei useful?

How is TP Oei useful?

TP Oei boasts a comprehensive range of features for students to:

-        send messages to teachers and peers;

-        discover and register for events;

-        get timely announcements;

-        engage in discussion in community channels;

-        access campus and school resources;

-        keep track of personal and subscribed calendars; and

-        connect with CCA groups.

Can TP Oei work on all phones?

Can TP Oei work on all phones?

The TP Oei experience is best in Android (version 7 or later) and Apple iOS (version 12 or later). Please note that the following features of TP Oei may not work with HUAWEI phones without Google applications:

  • Google Calendar
  • Location Map (powered by Google)
  • Push Notifications (powered by Google)
  • Event Check-in (powered by Google)

FAQ & Contact ITSM

General

Why do students need a notebook?

Why do students need a notebook?

With BYOD, students will be able to access software used by TP anytime, anywhere, with a portable device such as the notebook. With this mobility of working and accessing information, TP is preparing students for the industry, as they will be immersed in a digital environment during their course of study with enhanced learning experience. The necessary supporting facilities such as wireless network connectivity and power sockets will be provided to maximise the capabilities of their devices.

Is it compulsory for students to own a notebook?

Is it compulsory for students to own a notebook?

All students are required to bring their own personal notebook to school. They will be able to:

  • access e-resources such as e-text books, videos, and educational apps;
  • conduct online research and work on their assignments using their own notebook;
  • use their own notebook in school and at home, thus enjoying convenience and accessibility to course-specific software whenever feasible; and
  • contribute towards a greener environment.

Where should students purchase the notebook?

Where should students purchase the notebook?

Students may purchase the notebook from our appointed vendors or from any external public notebook roadshows. Please refer to here for more information on the offers from our notebook suppliers.

What is the minimum specifications of the notebook?

What is the minimum specifications of the notebook?

The notebook should meet the minimum notebook specification required for the diploma in study. Please refer to the “What to Buy” section at here for more information.

Can student use his/her existing or sibling’s notebook?

Can student use his/her existing or sibling’s notebook?

An existing notebook can be used if it meets the minimum notebook specifications required for the diploma in study. Please refer to here for more information.

Are there any advantages of getting a notebook from the appointed vendors?

Are there any advantages of getting a notebook from the appointed vendors?

The advantages of getting a notebook from the appointed vendors are as follows:

  • 3 years on-site warranty
  • Good pricing for the performance and warranty provided

What are the IT resources students can use?

What are the IT resources students can use?

Students may refer to the resources listed under “Software Portal” section at here.

What happens if student is using an existing notebook, is the student able to get the software from somewhere?

What happens if student is using an existing notebook, is the student able to get the software from somewhere?

Yes, students may refer to the software listed under “Software Portal” link at here.

Is there any financial aid scheme for notebook purchase?

Is there any financial aid scheme for notebook purchase?

Students who need to purchase a new notebook but face financial constraints may apply for the BYOD assistance scheme. Please visit here for more details to see if you are eligible and the type of notebooks available. Alternatively, students can also call our hotline at 6780 5959.

Common IT Issues

How to login to Learning Management System (LMS)?

How to login to Learning Management System (LMS)?
  1. Click on the LOGIN button of the LMS landing page (https://lms.tp.edu.sg/). From April Semester, the LMS landing page will change to the Brightspace site (https://tplms.polite.edu.sg/).
  2. Enter your student email address: (e.g. 1234567A@student.tp.edu.sg)
  3. Enter your email password: (e.g. TP<Barcode No.>@#&  (eg. TPG123456@#& ))

Note:
If you encounter ‘Sign On Error’ message while trying to login to your LMS account, please clear your browser cache and restart the browser. You should also logout from your Office365 session (https://login.microsoftonline.com/) before accessing LMS.

Cannot login to student WiFi?

Cannot login to student WiFi?
  1. Select SSID ‘TP-STUDENT-2.4’ instead of ‘TP-STUDENT’ 
  2. When prompted to setup password,
    • select PEAP for EAP method
    • (Unspecified) for CA certificate
    • Click Connect

Note:
Please remove existing TP-STUDENT SSID by forgetting TP-STUDENT SSID on your device (mobile phone or notebook) and then choose ‘TP-STUDENT-2.4’

Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)

Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)
  1. User should just click “Submit and Email” button, and not click on the “Save” button.

Unable to login to TPOSS (TP Online Student Services)

Unable to login to TPOSS (TP Online Student Services)
  1. Student should use their admin number as login ID, and barcode number  (e.g. TP<Barcode No.>@#&  (eg. TPG123456@#& ).

Opportunity Fund Category

How many times can I apply for Opportunity Fund?

How many times can I apply for Opportunity Fund?

Opportunity Fund can be applied once in your entire studies in TP. You are eligible to apply if your PCI ≤ 1000 OR GHI ≤ $4,000.

Where do I submit the application for Opportunity Fund?

Where do I submit the application for Opportunity Fund?

The submission of the form is done via FormSG under this link:
https://form.gov.sg/5ee983166319c2001142fa7b

Can I apply for Opportunity Fund all year round?

Can I apply for Opportunity Fund all year round?

Application for Opportunity Fund must be made within 3 months from the receipt date for Year 2 and Year 3 students and receipt date is to be within the first Academic Year for Year 1 students.

Contact ITSM

Students may contact TP’s IT Service Management (ITSM) Centre at 6780 5933 or email at itsm@tp.edu.sg for the following services:

 

  1. Microsoft Office 365
  2. Cloud Virtual Desktop Infrastructure (VDI)
  3. e-Assessment (e-Assess)
  4. Wi-Fi Connectivity in TP Campus
  5. TP Password Reset

Our centre is located at East Wing Building, Block 1A, Level 4, Unit 02. The operating hours of the Centre are:

  • Mondays to Fridays: 8.00am to 9.30pm (except for September vacation period where closing time will be at 6.30pm)
  • Saturdays: 8.00am to 1.00pm
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