How do I know that I am entitled to use this software?
- How do I know that I am entitled to use this software?
All TP full time and part time students are entitled to Office 365 ProPlus.
Student's IT Needs
Bring Your Own Device (BYOD)
All students are required to bring their own notebooks for lessons. They will be able to:
- Access e-resources such as e-text books, videos, and educational apps.
- Conduct online research and work on their assignments using their own devices.
- Accessibility to course-specific software whenever feasible.
- Contribute towards a greener environment.
Notebook Purchase
Important: Students may purchase the notebook from our appointed vendors online or directly from any retailer like Challenger, Courts etc. Do note that external retailers may have different offers and prices for the same models.
Why purchase Notebook from our appointed vendors?
- Notebooks with 3 Years On-Site Warranty (1 Year for Battery)
- After-sales services on a Next-Business Day basis
- Competitive & Reasonable Prices
Note: For Full-time students, you may refer to the given link for the required technical specifications for notebooks.
Note: For Part-time students, you may refer to the given link for the required technical specifications for notebooks.
Students enrolled in the courses below are required to own Apple notebook computers or a high-end notebook .
- Communication Design
- Communications & Media Management
- Digital Film & Television
- Fashion Management & Design
You may purchase them at education price directly from the Apple Education store https://www.apple.com/sg-edu/store
To qualify for Apple education pricing, you will be prompted by Apple to verify your student status with UNIDAYS.
Minimum Device Specification: MacBook Pro*
Processor: M1 Pro 8-Core CPU 14-Core GPU
Memory: 16GB
Hard Drive: 512GB
*Students can use their existing Intel based MacBook Pro that have a minimum of 16GB of RAM.
Minimum Device specification: Windows High-end Notebook
Processor: 10th generation Intel Core i7 or AMD Ryzen 7
Memory: 16GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX
Students enrolled in the courses below are required to own high-end notebook computers.
- Aerospace Engineering ①
- Applied Artificial Intelligence ③
- Architectural Technology & Building Services ①
- Big Data & Analytics ①
- Biomedical Engineering ①
- Business Process & Systems Engineering ①
- Common ICT Programme ①
- Communication Design ①
- Communications & Media Management ①
- Computer Engineering ①
- Cybersecurity & Digital Forensics ①
- Digital Film & Television ①
- Electronics ①
- Fashion Management & Design ①
- Immersive Media & Game Development ③
- Integrated Facility Management ①
- Interior Architecture & Design ②
- Mechatronics ①
- Product Experience & Design ①
① Minimum Device specification: Windows High-end Notebook
Processor: 10th generation Intel Core i7 or AMD Ryzen 7
Memory: 16GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX
② Minimum Device specification: Windows High-end Notebook
Processor: Intel 13th generation, i7 13700H
Memory: 16GB
Hard Drive: at least 1TB SSD
Graphic: RTX 4070 with at least 8GB VRAM
③ Minimum Device specification: Windows High-end Notebook
Processor: Intel 13th generation, Core i5-13420H / AMD Ryzen 7 7840HS or above
Memory: 16GB
Hard Drive: 512GB
Graphic: Nvidia GeForce RTX 3050 4GB GDDR6 VRAM or above
ONLY students enrolled in the courses below need notebook computers with USB-Lan adapter, Integrated USB Type A port, or to bring along a multi interface connector.
- Business Process & Systems Engineering
- Computer Engineering
- Electronics
- Mechatronics
Minimum Device Specification: High-end Notebook
Processor: 10th generation Intel Core i7 or AMD Ryzen 7
Memory: 16GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX
For students enrolled in ALL other full-time courses.
Minimum Device Specification: Windows Normal Notebook
Processor: 10th generation Intel Core i5 / AMD Ryzen 5
Memory: 8GB
Hard Drive: 512GB
Graphic: Integrated graphics/ Nvidia GeForce MX
Click on the button to find out more about BYOD financial assistance.
After Sales
Hardware Warranty Service
Please contact notebook vendors directly for hardware warranty service:
| Notebook Brand | Purchased Year | Telephone/ Operating Hours |
E-mail / Support Site |
|---|---|---|---|
ACER |
AY2018-2021 | 1800 8956299 |
|
ASUS |
AY2018-2024 | 62720088 |
|
LENOVO |
AY2019-2024 | 800-852-8100 (for all Lenovo) 62720088 (for Lenovo notebooks with RAM upgrades) (Mon - Fri : 9am to 6pm, Sat: 9am to 3pm) |
|
APPLE |
AY2019-2024 | 67471894 |
|
HP |
AY2022-2024 | 63189845 |
Microsoft Office 365 for Students
Students enrolled in Temasek Polytechnic , can install Microsoft Office software for free on their personal computers through the Microsoft Office 365 Student Use Benefits programme.
For the full time students (PET)
The programme provides access to Microsoft Office 365, a full version of Office, including:
Students can install the software on up to five computers, including Windows and Mac. Students can also access Office mobile applications on iPhones and Android phones.
The software has the same features and functions as other versions of Office and can be used offline; however, students must connect to the Internet once every 30 days to verify they are still eligible for the programme.
The Microsoft Office 365 program provides institutions of higher education with a suite of hosted communication for students.
Adult learners (CET) will not be issued with TP student account for emails.
Microsoft Office 365 software (limited version) is available for use, as shown below:
Student Microsoft Office 365 FAQ
How long can I keep my license for Microsoft Office 365?
- How long can I keep my license for Microsoft Office 365?
Students enrolled in Temasek Polytechnic are eligible for the Microsoft Office 365 license. Students must connect to the Internet once every 30 days to verify they are still eligible for the programme. Students who graduate or are no longer enrolled, will lose their license. When the license expires, students retain read-only access to their Microsoft Office files.
What is included with Office 365 ProPlus subscription license?
- What is included with Office 365 ProPlus subscription license?
- Office 365 ProPlus for PC (Office ProPlus base applications)
- Office 365 ProPlus for Mac (Office for Mac base applications)
- Office Mobile for iPhone
- Office Mobile for Android
How many devices can I install the software on?
- How many devices can I install the software on?
Each subscription license allows you to install Microsoft Office on up to five computers. You can also run Office Mobile for Android or iPhone on up to five mobile devices.
Is this a full version of Office, available for offline use?
- Is this a full version of Office, available for offline use?
Yes. The software has the same features and functions as other versions of Office and can be used offline.
What applications are included with Office 365 ProPlus for Windows?
- What applications are included with Office 365 ProPlus for Windows?
- Word
- Excel
- PowerPoint
- OneNote
- Access
- Publisher
- Outlook
- InfoPath
What applications are included with Office 365 ProPlus for Mac?
- What applications are included with Office 365 ProPlus for Mac?
- Word
- Excel
- PowerPoint
- Outlook
What version of Office 365 ProPlus (64 bit or 32 bit) shall I install?
- What version of Office 365 ProPlus (64 bit or 32 bit) shall I install?
You may enquire which version of MS office should you download or install for compatibility.
- For existing MS office copies installed:
If the version currently installed on your PC/notebook is 32 bit, you will need to download the 32bit version. The downloaded installer will prompt you on the version if you are not sure.
- For new MS office installation:
You may choose to download either 32bit or 64 bit Office 365 ProPlus depending on your PC or notebook’s Windows Operating Systems (such as Windows 7-32bit or Windows 8-64 bit). The versions will have to match for the installation.
- For existing MS office copies installed:
Where can I seek help if I am unable to install Office 365 ProPlus?
- Where can I seek help if I am unable to install Office 365 ProPlus?
If you encounter issues in the installation of Office 365 ProPlus, please provide:
- a screenshot of the error messages;
the version of operating systems (e.g. Windows 8.1, MacOS Snow Leopard and etc.)
and send to itsm@tp.edu.sg for help.
Where can I get more information on Office 365 ProPlus for students?
- Where can I get more information on Office 365 ProPlus for students?
You may refer to the website below for more information:
Access TP student’s e-mail
How to access email accounts
Step 1: Go to: https://outlook.com/student.tp.edu.sg
Step 2: Enter your Microsoft 365 ID, password and perform Multi-Factor Authentication (MFA) upon prompted:
Microsoft 365 ID: <Admission No.>@student.tp.edu.sg (eg. 1112345A@student.tp.edu.sg)
Password: TP<Barcode No.>@#$ (eg. TPG123456@#$)
(The Admission No. and Barcode No. are printed on your Enrolment Notice, please include the prefix "TP" and suffix "@#$" when you enter your password)
Step 3: Set your own password upon the first login.
Step 4: Key in your personal phone number and email address (e.g. Gmail, Hotmail etc) and go through the verification process
Note: TP will be enforcing multi-factor authentication (MFA) for all new student accounts by the end of the first week of the Academic Year.
Multi-factor Authentication (MFA) Setup
How to setup MFA on your mobile phone.
Step 1: Go to https://for.edu.sg/tp-mfa and click on "Add sign-in method" to add "Microsoft Authenticator"
Step 2: Follow the browser instructions to install the "Microsoft Authenticator" app in your personal phone. Click "Next" continue.
Step 3: Within the Microsoft Authenticator app in your phone, click "+" to add a new account. Select "Work or school account" and then click on "Scan a QR code"
Step 4: Within the browser, click on "Next".
Step 5: Scan the QR code using the Microsoft Authenticator app. And click "Next" in the browser and key in the two-digit number shown in the browser into your Microsoft Authenticator app and press "YES" in the app.
Step 6: Once completed you will be able to see "Microsoft Authenticator" under your sign-in methods.
Access via Mobile App
1. Install the App
Download the Microsoft SharePoint mobile app from Apple App Store or Google Play Store by scanning the QR code below or search for "Microsoft SharePoint".
2. Launch the App
a. Sign in with your TP student’s e-mail address and password.
b. Allow SharePoint to send you notification to ensure you receive important announcements. Do check your phone notification settings to allow notification from SharePoint as well.
3. Follow TP Oei Site
Search ‘TP Oei’ in SharePoint. Click on the icon on the right. Select ‘Follow’. You are now following the TP Oei site. Access the site by clicking on the TP Oei icon.
Access via Web
If you wish to access the app contents on a web browser, please visit the following site:
It should be Single Sign-On (SSO), if not please sign in with your TP student’s e-mail address and password.
The layout in the web browser will be different from that in the mobile app.
Click on the star at the top right corner to follow the site.
Freshmen
All freshmen orientation information and materials will be exclusively available on TP Oei.
Please log in with your TP student’s email account (refer here).
For accessing via mobile app, please toggle the navigation pane >> Freshmen.
For accessing via web, please click on Freshmen from the top navigation panel.
User Manual
The user manual is accessible via the TP Oei site. You may access it via Resources >> Support Services >> IT Matters >> TP Oei 2.0 User Manual
Too much info? Try Resources >> Support Services >> IT Matters >> TP Oei Quick Start Guide
TP Oei FAQ
Is it compulsory for me to download SharePoint mobile app to access TP Oei?
- Is it compulsory for me to download SharePoint mobile app to access TP Oei?
It is compulsory for all full-time TP students to download SharePoint mobile app to access TP Oei to access campus information, useful resources and important contacts. It would also be a key announcement and communication channel within the TP community.
Which password do I use to log into TP Oei?
- Which password do I use to log into TP Oei?
For students, please use your TP student’s e-mail address and password to log into TP Oei.
For Freshmen, please refer here.
For TP Staff – please use your Office 365 system login ID, followed by “@tp.edu.sg” (e.g. jane@tp.edu.sg).
How do I reset my password for TP Oei?
- How do I reset my password for TP Oei?
To reset your TP student’s e-mail password, please contact ITSM at 6780 5933 or ITSM@tp.edu.sg.
How is TP Oei useful?
- How is TP Oei useful?
With TP Oei, students can:
- get timely announcements;
- gain quick access to key student systems;
- access campus and school resources; and
- discover and register for events.
Can SharePoint mobile app work on all phones?
- Can SharePoint mobile app work on all phones?
Please refer to Microsoft Support here for the latest updates.
General
Why do students need a notebook?
- Why do students need a notebook?
With BYOD, students will be able to access software used by TP anytime, anywhere, with a portable device such as the notebook. With this mobility of working and accessing information, TP is preparing students for the industry, as they will be immersed in a digital environment during their course of study with enhanced learning experience. The necessary supporting facilities such as wireless network connectivity and power sockets will be provided to maximise the capabilities of their devices.
Is it compulsory for students to own a notebook?
- Is it compulsory for students to own a notebook?
All students are required to bring their own personal notebook to school. They will be able to:
- access e-resources such as e-text books, videos, and educational apps;
- conduct online research and work on their assignments using their own notebook;
- use their own notebook in school and at home, thus enjoying convenience and accessibility to course-specific software whenever feasible; and
- contribute towards a greener environment.
Where should students purchase the notebook?
- Where should students purchase the notebook?
Students may purchase the notebook from our appointed vendors or from any external public notebook roadshows. Please refer to here for more information on the offers from our notebook suppliers.
What is the minimum specifications of the notebook?
- What is the minimum specifications of the notebook?
The notebook should meet the minimum notebook specification required for the diploma in study. Please refer to the “What to Buy” section at here for more information.
Can student use his/her existing or sibling’s notebook?
- Can student use his/her existing or sibling’s notebook?
An existing notebook can be used if it meets the minimum notebook specifications required for the diploma in study. Please refer to here for more information.
Are there any advantages of getting a notebook from the appointed vendors?
- Are there any advantages of getting a notebook from the appointed vendors?
The advantages of getting a notebook from the appointed vendors are as follows:
- 3 years on-site warranty
- Good pricing for the performance and warranty provided
What are the IT resources students can use?
- What are the IT resources students can use?
Students may refer to the resources listed under “Software Portal” section at here.
What happens if student is using an existing notebook, is the student able to get the software from somewhere?
- What happens if student is using an existing notebook, is the student able to get the software from somewhere?
Yes, students may refer to the software listed under “Software Portal” link at here.
Is there any financial aid scheme for notebook purchase?
- Is there any financial aid scheme for notebook purchase?
Students who need to purchase a new notebook but face financial constraints may apply for the BYOD assistance scheme. Please visit here for more details to see if you are eligible and the type of notebooks available. Alternatively, students can also call our hotline at 6780 5959.
Common IT Issues
How to login to Learning Management System (LMS)?
- How to login to Learning Management System (LMS)?
- Click on the LOGIN button of the LMS landing page (https://tplms.polite.edu.sg/).
- Enter your student email address: (e.g. 1234567A@student.tp.edu.sg)
- Enter your email password: (e.g. TP<Barcode No.>@#& (eg. TPG123456@#& ))
Note:
If you encounter ‘Sign On Error’ message while trying to login to your LMS account, please clear your browser cache and restart the browser. You should also logout from your Office365 session (https://login.microsoftonline.com/) before accessing LMS.
Cannot login to student WiFi?
- Cannot login to student WiFi?
- Select SSID ‘TP-STUDENT’ instead of ‘TP-STUDENT-2.4’
- When prompted to setup password,
- select 'PEAP' for EAP method
- Enter your student account credentials
- Select ‘Don’t’ validate’ under CA certificate
- Click 'Connect'
Note:
Please remove existing TP-STUDENT-2.4 SSID by forgetting TP-STUDENT-2.4 SSID on your device (mobile phone or notebook) and then choose ‘TP-STUDENT’
Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)
- Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)
- User should just click “Submit and Email” button, and not click on the “Save” button.
Unable to login to TPOSS (TP Online Student Services)
- Unable to login to TPOSS (TP Online Student Services)
- Student should use their admin number as login ID, and barcode number (e.g. TP<Barcode No.>@#& (eg. TPG123456@#& ).
Opportunity Fund Category
How many times can I apply for Opportunity Fund?
- How many times can I apply for Opportunity Fund?
Opportunity Fund can only be applied once in your entire studies in TP. To check for eligibility and to apply, please click here and scroll down to BYOD Financial Assistance Scheme section.
Where do I submit the application for Opportunity Fund?
- Where do I submit the application for Opportunity Fund?
Students may submit the Opportunity Fund application for the new AY2024/2025 from June 2024 onwards.
Please click here, scroll down until you see the red banner labelled as BYOD Financial Assistance Scheme and click to expand it to see more details about this scheme.
When is the latest I should submit my application for OF after purchasing the laptop?
- When is the latest I should submit my application for OF after purchasing the laptop?
Application must be submitted within 12 months from the invoice/receipt date.
For new students, you must be successfully admitted as a TP student at the point of purchase.
What supporting documents do I have to provide for my application for OF?
- What supporting documents do I have to provide for my application for OF?
1. Soft copy of HECB/DPF award.
2. Soft copy of the (Tax) invoice/ Official Receipt in Singapore Dollars (SGD/S$).
3. For PFP students, additional documents are required if you are not recipient of DFP Bursary but have GHI ≤ $4,400 or PCI ≤ $1,100.
Supporting documents should be combined as ONE PDF document. Save the PDF in below format: Admission Number_Student Name (e.g. 2412345A_Mark Oei Jun Jie). Max file size 3 MB.
How much is the claim for Opportunity Fund for IT Devices?
- How much is the claim for Opportunity Fund for IT Devices?
Student may claim up to $1,000.00 for the notebook.
Are there any restrictions on the IT device brand and model for it to be eligible for the reimbursement?
- Are there any restrictions on the IT device brand and model for it to be eligible for the reimbursement?
There is no restriction to the brand or the specification of the notebook that is purchased. However, student should check with their school to ensure the specifications meet the needs of their course.
Can iPad or tablet be purchased for the reimbursement of Opportunity Fund for IT Devices?
- Can iPad or tablet be purchased for the reimbursement of Opportunity Fund for IT Devices?
Applicant is allowed to claim for purchase of notebook only. IPads, tablets or desktops are not allowed.
How long is the processing time before I receive the reimbursement for the IT device?
- How long is the processing time before I receive the reimbursement for the IT device?
Application will take about 4 to 6 weeks of processing upon complete submission of form and supporting documents.
Will I be notified on the outcome of the Opportunity Fund application should it be unsuccessful?
- Will I be notified on the outcome of the Opportunity Fund application should it be unsuccessful?
All application results will be made known to the student via TP student email account.
Contact ITSM
Students may contact TP’s IT Service Management (ITSM) Centre at 6780 5933 or email at itsm@tp.edu.sg for the following services:
- Microsoft Office 365
- Cloud Virtual Desktop Infrastructure (VDI)
- Wi-Fi Connectivity in TP Campus
- TP Password Reset
Our centre is located at East Wing Building, Block 1A, Level 4, Unit 02. The operating hours of the Centre are:
- Monday to Friday 8am to 9:30pm
- Saturday 8am to 1pm
