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SkillsFuture Series

AI-Powered Customer Engagement: From Strategy to Implementation

Duration 2 days

Certificate TP Certificate

Course Overview

The 2-day course on AI-Powered Customer Engagement aims to provide learners with AI a comprehensive introduction to various AI technologies used in customer engagement, exploring their unique characteristics and practical applications.

Participants will learn to apply design thinking principles to create innovative AI-powered solutions tailored to customer needs. Through hands-on exercises, they will develop skills in prompt engineering, text, and sentiment analytics to refine engagement strategies and enhance user experience.

Additionally, participants will be introduced to open-source or free AI tools, enabling them to continue building their experience and applying their skills beyond the course.

Entry Requirements

Possess basic customer engagement knowledge and skills. No programming is required.

Who Should Attend

Individuals who are interested to apply AI-Powered Customer Engagement to achieve higher work and personal productivity level.

What You'll Learn

By the end of this course, participants will be able to:

Identify various AI technologies used in customer engagement and describe their key characteristics.
Apply design thinking principles to guide the development of AI-powered solutions.
Utilize prompt engineering techniques to enhance customer experience.
Leverage text and sentiment analytics to refine engagement strategies.
Develop a simple AI chatbot prototype to support user interactions.
Familiarize themselves with open-source or free AI tools to continue building their skills beyond the course.

Participants will be introduced to open-source or free versions of AI tools, allowing them to continue building their experience and applying their skills beyond the course.

Certification

Participants who meet at least 75% of the required course attendance and pass the assessment will be awarded a Certificate of Completion.

For more information on course fee / schedule, or to apply,

CLICK HERE

Course Contact

Enquire Now
67881212
Monday - Thursday: 8:30am - 6:00pm
Friday: 8:30am - 5:30pm

Closed during lunchtime, 12:00pm - 1:00pm
and on weekends and public holidays.
https://www.tp.edu.sg/tsa
Temasek SkillsFuture Academy (TSA)
Temasek Polytechnic
East Wing, Block 1A, Level 3, Unit 109
21 Tampines Ave 1
Singapore 529757

Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel a course with low enrolment.