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Course Overview

This subject focuses on essential knowledge, skills and techniques required to provide service excellence and management of customer service.  These will apply to frontline, internal support centre and contact centre environment.  The module will also highlight the importance of ownership and empowerment in customer service.  The module will study how organisational customer service philosophy impacts the entire customer service cycle.





The subject aims to equip the students with the skills and knowledge to:

  • Practice the fundamentals of excellent service.
  • Develop ownership for the outcomes of service encounters.
  • Understand organisational customer service philosophies and its impact on the customer service cycle.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.


To find out the minimum entry requirements specific to this modular course, please click here

What You'll Learn

  • Fundamentals of Service Excellence
  • Customer communication skills
  • Building a client focused service culture
  • Customers’ Perception
  • Delighting your customers
  • Keeping your customer
  • Daily service excellence



Modes of Assessment


●      Test(s)

●      Quiz(s)

●      Project (Individual / Group)

●      Field Work(s)

●      Individual Assignment

●      Participation





Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Diploma in Business Practice (Business Administration).

Course Schedule / Apply

Intake Info Application Period Course Duration

To be confirmed

To be confirmed

7pm - 10pm
Once a week 

Course Fees

Fee Type Total Fees (w GST)
SME-employed Singapore Citizens & Permanent Residents S$112.92
Singapore Citizens aged 40 & above
Singapore Citizens aged below 40 S$166.92
Singapore Permanent Residents  S$1,097.82
Others & Repeat Students S$1,097.82

SkillsFuture Credit Approved. For more details, please click here

With effect from 1 Jul 2020, the Workforce Training Scheme (WTS) will be replaced by Work Support Scheme (WSS), for more information, please visit:

Course Contact

  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 4
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.