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Course Overview

This subject focuses on essential knowledge, skills and techniques required to provide service excellence and management of customer service.  These will apply to frontline, internal support centre and contact centre environment.  The module will also highlight the importance of ownership and empowerment in customer service.  The module will study how organisational customer service philosophy impacts the entire customer service cycle.

 

 

Objectives

 

The subject aims to equip the students with the skills and knowledge to:

  • Practice the fundamentals of excellent service.
  • Develop ownership for the outcomes of service encounters.
  • Understand organisational customer service philosophies and its impact on the customer service cycle.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.

 

To find out the minimum entry requirements specific to this modular course, please click here. 

What You'll Learn

  • Fundamentals of Service Excellence
  • Customer communication skills
  • Building a client focused service culture
  • Customers’ Perception
  • Delighting your customers
  • Keeping your customer
  • Daily service excellence

 

 

Modes of Assessment

 

●      Test(s)

●      Quiz(s)

●      Project (Individual / Group)

●      Field Work(s)

●      Individual Assignment

●      Participation

 

 

Certification

 

Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Diploma in Business Practice (Business Administration).

For more information on course fee / schedule, or to apply,
CLICK HERE

Course Contact

  • Mainline 67881212

  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
     
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.
  • https://www.tp.edu.sg/tsa

  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

    • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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