At the end of this course, you will be able to:
- Describe the role and importance of the airline industry as a major global employer and how it contributes to a country’s economy
- Identify the different types of airline business models
- Describe the main characteristics of passenger airlines
- Describe the key components of Air Service Agreements (ASAs)
- Explain the basic organisational structure of FSCs (Full Service Carriers) and LCCs (Low Cost Carriers)
- Summarise the roles and functions of the various levels of airline personnel
- Identify the differences between staff and line functions
- Explain the importance of safety and customer service training
- Explain the impact of corporate norms and values on airline business
Mode of Assessment
Quizzes – measure participants’ understanding of key concepts and application of concepts learnt for each topic
Level
Beginner
Certification
Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.
