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Course Overview

This course will provide participants with an overview of the airline industry and its contribution to a country’s economy. The course will also give participants an understanding on the different characteristics of passenger airlines and its operating functions. 

Who Should Attend

Participants who are interested to join the airline industry and/or have a good overview of the administrative functions of airlines. It is also useful for participants who are keen to gain insights to some of the regulatory bodies supporting of the airline industry.

What You'll Learn

At the end of this course, you will be able to:

  1. Describe the role and importance of the airline industry as a major global employer and how it contributes to a country’s economy
  2. Identify the different types of airline business models
  3. Describe the main characteristics of passenger airlines
  4. Describe the key components of Air Service Agreements (ASAs)
  5. Explain the basic organisational structure of FSCs (Full Service Carriers) and LCCs (Low Cost Carriers)
  6. Summarise the roles and functions of the various levels of airline personnel
  7. Identify the differences between staff and line functions
  8. Explain the importance of safety and customer service training
  9. Explain the impact of corporate norms and values on airline business



Mode of Assessment


Quizzes – measure participants’ understanding of key concepts and application of concepts learnt for each topic










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course.

Course Fees

Fee Type Item Total Fees 
Full Course Fee 


You can make payment via credit card at our partner's (Gnowbe) payment gateway when you click 'Buy Now' in our website. Upon successful payment and registration, you will receive a receipt via email and you may start your course immediately.


(Singaporeans aged 25 and above can also purchase the MLCs using their SkillsFuture Credit at checkout if the course is SkillsFuture Credit Approved.)

Lecturer/Trainer Profile

Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.