By the end of this course, participants will be able to:
- Develop a wider emotional vocabulary
- Identify how emotions are triggered
- Address emotional states to improve productivity
- Integrate empathy to build stronger relationships
- Create an emotionally-sensitive culture without compromising on business focus
- Foster a more harmonious working environment
- Improve internal and external customer-connect
- Improved productivity, coordination and collaboration
Certification
Participants who complete the course will be awarded an e-Certificate of Completion.