FAQ | Temasek Polytechnic

Why do students need a notebook?

With BYOD, students will be able to access software used by TP anytime, anywhere, with a portable device such as the notebook. With this mobility of working and accessing information, TP is preparing students for the industry, as they will be immersed in a digital environment during their course of study with enhanced learning experience. The necessary supporting facilities such as wireless network connectivity and power sockets will be provided to maximise the capabilities of their devices.

Is it compulsory for students to own a notebook?

All students are required to bring their own personal notebook to school. They will be able to:

access e-resources such as e-text books, videos, and educational apps;
conduct online research and work on their assignments using their own notebook;
use their own notebook in school and at home, thus enjoying convenience and accessibility to course-specific software whenever feasible; and
contribute towards a greener environment.

Where should students purchase the notebook?

Students may purchase the notebook from our appointed vendors or from any external public notebook roadshows. Please refer to here for more information on the offers from our notebook suppliers.

What is the minimum specifications of the notebook?

The notebook should meet the minimum notebook specification required for the diploma in study. Please refer to the “What to Buy” section at here for more information.

Can student use his/her existing or sibling’s notebook?

An existing notebook can be used if it meets the minimum notebook specifications required for the diploma in study. Please refer to here for more information.

Are there any advantages of getting a notebook from the appointed vendors?

The advantages of getting a notebook from the appointed vendors are as follows:

3 years on-site warranty
Good pricing for the performance and warranty provided

What are the IT resources students can use?

Students may refer to the resources listed under “Software Portal” section at here.

What happens if student is using an existing notebook, is the student able to get the software from somewhere?

Yes, students may refer to the software listed under “Software Portal” link at here.

Is there any financial aid scheme for notebook purchase?

Students who need to purchase a new notebook but face financial constraints may apply for the BYOD assistance scheme. Please visit here for more details to see if you are eligible and the type of notebooks available. Alternatively, students can also call our hotline at 6780 5959.

How to login to Learning Management System (LMS)?

Click on the LOGIN button of the LMS landing page (https://tplms.polite.edu.sg/).
Enter your student email address: (e.g. 1234567A@student.tp.edu.sg)
Enter your email password: (e.g. TP<Barcode No.>@#& (eg. TPG123456@#& ))

Note:
If you encounter ‘Sign On Error’ message while trying to login to your LMS account, please clear your browser cache and restart the browser. You should also logout from your Office365 session (https://login.microsoftonline.com/) before accessing LMS.

Cannot login to student WiFi?

Select SSID ‘TP-STUDENT’ instead of ‘TP-STUDENT-2.4’
When prompted to setup password,
- select 'PEAP' for EAP method
- Enter your student account credentials
- Select ‘Don’t’ validate’ under CA certificate
- Click 'Connect'

Note:
Please remove existing TP-STUDENT-2.4 SSID by forgetting TP-STUDENT-2.4 SSID on your device (mobile phone or notebook) and then choose ‘TP-STUDENT’

Unable to submit SIP Journal (e.g. Error message: Your request could not be completed. Please try again later…)

User should just click “Submit and Email” button, and not click on the “Save” button.

Unable to login to TPOSS (TP Online Student Services)

Student should use their admin number as login ID, and barcode number (e.g. TP<Barcode No.>@#& (eg. TPG123456@#& ).

How many times can I apply for Opportunity Fund?

Opportunity Fund can only be applied once in your entire studies in TP. To check for eligibility and to apply, please click here and scroll down to BYOD Financial Assistance Scheme section.

Where do I submit the application for Opportunity Fund?

Students may submit the Opportunity Fund application for the new AY2023/2024 from June 2023 onwards.

Please click here, scroll down until you see the red banner labelled as BYOD Financial Assistance Scheme and click to expand it to see more details about this scheme.

When is the latest I should submit my application for OF after purchasing the laptop?

Application must be submitted within 12 months from the receipt date.

What supporting documents do I have to provide for my application for OF?

Soft copy of the invoice/delivery order/receipt for payment made by student. (Only 1 document is allowed for upload. If there are multiple documents, zip it into a single file.) Failure to produce information and documents above may result in application being delayed or even rejected.

Soft copy of HECB award or application acknowledgment, or previous OF award application ‐overseas travel for the claimed AY of your application.

How much is the claim for Opportunity Fund for IT Devices?

Student may claim up to $1,000.00 for the notebook.

Are there any restrictions on the IT device brand and model for it to be eligible for the reimbursement?

There is no restriction to the brand or the specification of the notebook that is purchased. However, student should check with their school to ensure the specifications meet the needs of their course.

Can iPad or tablet be purchased for the reimbursement of Opportunity Fund for IT Devices?

Applicant is allowed to claim for purchase of notebook only. IPads, tablets or desktops are not allowed.

How long is the processing time before I receive the reimbursement for the IT device?

Application will take about 4 to 6 weeks of processing upon complete submission of form and supporting documents.

Will I be notified on the outcome of the Opportunity Fund application should it be unsuccessful?

All application results will be made known to the student via the student’s email.

What is the TP laptop subsidy scheme about?

The TP Laptop Subsidy Scheme is a co-payment scheme that offers financially needy students the ability to own a brand new laptop without forking out the full sum of a laptop upfront.

If the application is successful, student is required to make the co-payment for the laptop to the vendor directly after receiving our email confirmation.

What are the models available for student to select?

The laptop brand and model has been pre-selected for you based on your diploma. Please refer to the application form for more details.

How long does it take for the delivery of the laptop?

The order fulfilment may take months, depending on stocks availability from the vendor.

How much does the student needs to co-pay?

The co-payment will be indicated in the form.

If student requires the laptop urgently, what other option do the student have while waiting for scheme 2 application to be processed?

Students can check with their respective school’s general office if there are available laptops for loan. For this scheme, students are advised to have a suitable working laptop in the meantime while waiting for the application to be processed. Alternatively, students may also consider purchasing a laptop and claim the reimbursement under the Opportunity Fund for IT Devices, as the level of subsidy is the same.

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