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Course Overview

This course will equip participants with the knowledge and skills to practice effective customer communications.

Who Should Attend

Participants and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.

What You'll Learn

At the end of this course, you will be able to:

 

  1. Identify various forms of customer communication channels.
  2. Explain the importance of customer interactions.
  3. Prescribe effective verbal and non-verbal customer contact skills.
  4. Identify various forms of customer communication channels.

 

Mode of Assessment

Short formative quizzes.

Group discussion/sharing – measure participants’ ability to reflect and apply learning and active participation in discussions. This will include photo or video uploads based on topics covered.

 

Level

Beginner

 

Certification
Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

Course Schedule

Intake Info Application Period Course Duration

Mobile Online Learning
No Expiry date. 

NA

10 to 15 lessons with each lesson duration of about 15 mins

BUY BUY WITH SKILLSFUTURE CREDIT

Course Fees

Fee Type Item Total Fees
Full Course Fee S$49.99

You can make payment via credit card at our partner's (Gnowbe) payment gateway when you click 'Buy Now' in our website. Upon successful payment and registration, you will receive a receipt via email and you may start your course immediately.


(Singaporeans aged 25 and above can also purchase the MLCs using their SkillsFuture Credit at checkout if the course is SkillsFuture Credit Approved.)

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • 8.30am – 6.00pm (Mon – Thu)

    8.30am – 5.30pm (Fri)

    Closed on Sat, Sun & Public Holidays

    Due to Safe Management Measures, our office is currently closed.

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy

    Temasek Polytechnic

    East Wing Block 1A, Level 3, Unit 81

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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