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Course Overview

This course will equip participants with the knowledge and skills to practice effective customer communications.

Who Should Attend

Participants and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.

What You'll Learn

At the end of this course, you will be able to:

 

  1. Identify various forms of customer communication channels.
  2. Explain the importance of customer interactions.
  3. Prescribe effective verbal and non-verbal customer contact skills.
  4. Identify various forms of customer communication channels.

 

 

Mode of Assessment

 

Short formative quizzes.

Group discussion/sharing – measure participants’ ability to reflect and apply learning and active participation in discussions. This will include photo or video uploads based on topics covered.

 

 

Level

 

Beginner

 

 

Certification


Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.


For more information on course fee / schedule, or to apply,

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • WhatsApp: 67806361
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
     
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.