At the end of this course, you will be able to:
- Identify various forms of customer communication channels.
- Explain the importance of customer interactions.
- Prescribe effective verbal and non-verbal customer contact skills.
- Identify various forms of customer communication channels.
Mode of Assessment
Short formative quizzes.
Group discussion/sharing – measure participants’ ability to reflect and apply learning and active participation in discussions. This will include photo or video uploads based on topics covered.
Level
Beginner
Certification
Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.
