At the end of this course, you will be able to:

1. Define employee complaints and grievances.
2. Identify the causes of employee grievances.
3. Elaborate the grievance handling procedures.
4. Define discipline and the role of supervisor in employee discipline.
5. Describe the factors to consider in employee discipline.
6. Define counselling.
7. Explain the differences between coaching and counselling.
8. Describe the benefits of counselling.
9. Identify employees’ problems that require counselling.
10. Apply the relevant counselling skills to manage different employee problems.
11. Identify the common pitfalls in counselling and ways to avoid them.

Mode of Assessment

Tests in the form of Multiple Choice Questions / True or False – measure participants’ understanding of key concepts and application of concepts learnt for each topic.

Level

Beginner

Certification

Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.