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Course Overview

This course will provide participants with knowledge of key elements supervisors or managers need to know about handling employee grievances, managing discipline and counselling employees.  Participants will have an appreciation on the importance of effective people management.

Who Should Attend

Participants who are or aspiring to take on supervisory and managerial roles in their organizations and keen to acquire knowledge in People Management, and/or build a good foundation for further studies in Business Diploma courses.

What You'll Learn

At the end of this course, you will be able to:


  1. Define employee complaints and grievances.
  2. Identify the causes of employee grievances.
  3. Elaborate the grievance handling procedures.
  4. Define discipline and the role of supervisor in employee discipline.
  5. Describe the factors to consider in employee discipline.
  6. Define counselling.
  7. Explain the differences between coaching and counselling.
  8. Describe the benefits of counselling.
  9. Identify employees’ problems that require counselling.
  10. Apply the relevant counselling skills to manage different employee problems.
  11. Identify the common pitfalls in counselling and ways to avoid them.



Mode of Assessment


Tests in the form of Multiple Choice Questions / True or False – measure participants’ understanding of key concepts and application of concepts learnt for each topic.










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course. 

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.