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Course Overview

This course will equip participants to apply effective communication skills in small talk and networking in business settings. It will also help participants plan and manage meetings in workplace settings, paying careful attention to roles and responsibilities, etiquette, language and meeting protocols. It will also focus on improving participants’ skills in writing meeting documents.

Who Should Attend

Participants who are interested to learn how to communicate professionally in networking sessions, manage meetings competently and productively and write effective meeting documents.

What You'll Learn

At the end of this course, you will be able to:


  1. Identify the types of business settings and their protocol

  2. Explain the importance of networking skills and communication styles in a business environment

  3. Apply appropriate protocol and communication technique in various business settings

  4. Describe the roles of participants in a business setting

  5. Demonstrate skills such as planning, organising, participating and leading successful meetings

  6. Describe the types of meeting documents

  7. Identify the key elements in meeting documents

Participants who complete the following suite of MLCs will be eligible to apply for exemption to part-time Diploma in Business Practice (Business Administration) upon successful admission into the programme offered by Temasek Polytechnic, subject to the approval of the polytechnic:



Upon successful admission, they will also be granted full exemption in the Oral Presentation & Meeting module.



Mode of Assessment


Tests / Quizzes – measure participants’ understanding of key concepts and application of concepts learnt for each topic

Group discussion/sharing – measure participants’ ability to reflect and apply learning and active participation in discussions.

Video of presentation –measure effectiveness of participants’ meeting role-play skills

Photo – measure effectiveness of participants’ understanding of meeting venues










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course. 

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.