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Course Overview

This course aims to provide learners with a good understanding of service types, service quality and quality standards. It also includes total quality management, six sigma, balanced scorecard methodology, types of quality costs & measurements, customer relationship management and data security. 


This course is to be completed within 1 month from the date of successful registration.


This course is offered in collaboration with 

Chartered Institute of Logistics and Transport Singapore

Entry Requirements

Applicants should have at least GCE ‘A’ level certificate and two years of working experience in the logistics and supply chain industry. 


Those who do not meet the minimum educational requirements but have relevant working experience may be considered for entry to the Professional Certificate programme on a case-by-case basis. Similarly those who have higher educational qualifications but do not have relevant working experience in the sector may also be considered on a case-by-case basis.


Supporting Documents Required

Please get ready the following documents for upload as a zip file before applying for the course through our online form.


  • For Singapore citizens & PRs, a copy of your NRIC / ID card (front & back)
  • For foreigners, a copy of your work permit (front & back) or your passport (personal particulars page)
  • For corporate sponsorship of courses, please email to tsa@tp.edu.sg for the sign-up advisory.

Who Should Attend

This course covers the general statistical and benchmarking methods for the context of logistics, with a focus on customer service management. This course is relevant to a large variety of logistics companies that apply (or intend to apply) these tools. It is particularly relevant to companies that handle high throughputs and/or seasonal throughputs, where applications of statistical control and methods would be most beneficial.

What You'll Learn

  1. Types of services and nature of service processes
  2. Benchmarking
  3. Total Quality Management
  4. Six sigma
  5. Balanced Scorecard methodology
  6. Costs of Quality models – Process Cost Model (PCM), Prevention-Appraisal-Failure (PAF) model, Opportunity or Intangible Cost model, Crosby’s Model and ABC model.
  7. Customer relationship Management



The online quiz consists of multiple-choice questions (MCQs). Unlimited attempts for the online quiz are allowed for participants to reinforce their understanding and achieve the desired learning outcomes.


On completing the online course and quiz, candidates can request for an online examination conducted by CILTS, via email at secretariat@cilt.org.sg.


The online examination consists of 20 MCQs to be completed in an hour. Result will be known immediately. For a repeat attempt - the cost is SGD50.00 per attempt, with no restriction on the number of repeat attempts.


Click here for any enquiries.






On passing the module’s online examination, candidates will be awarded an e-Certificate of Completion issued jointly by TP and CILTS. 


Candidates will be awarded a Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 01 to 04. 


Candidates  will be awarded an Advanced Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 05 to 08.

Course Schedule/Apply

Intake Info Application Period Course Duration

Online Learning

17 July 2023 - 31 December 2025

1 Month




Successful applicants will be informed by CILTS via email on when and how to access the online learning module. 


For candidate who needs extended access to the online course for more than 1 month, please note that an additional fee of $20 is payable directly to CILTS.

Course Fees

Fees Type Course Fees
(w GST) 
Singapore Citizens
Full Course Fee / Repeat Students S$535.00
Aged 40 and above / SME-sponsored S$60.50
Aged below 40 S$160.50
Non-Singapore Citizens
Full Course Fee / Repeat Students S$540.00
Singapore Permanent Residents / Long-Term Visit Pass Plus (LTVP+) Holder S$162.00
SME-sponsored (Singapore Permanent Residents) S$62.00

SkillsFuture Credit Approved. For more details, please click here.  

Successful applicants will be informed via email of the course fee amount and payment mode.


  1. For more information on Mid-Career Enhanced Subsidy, please click here.
  2. To learn about the SME Scheme, click here.




This online course is approved for Union Training Assistance Programme (UTAP) funding*. UTAP is a training benefit for NTUC members to defray their cost of training. NTUC members enjoy 50% unfunded course fee support for up to $250 each year for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 each year, capped at 50% of unfunded course fees. Not an NTUC Member yet? Sign up here. For queries on course fee subsidy under the UTAP, please contact NTUC Membership Hotline: +65 6213 8008 or click here to find out more.


Note: *Terms and conditions apply

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 4

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.