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Course Overview

This course aims to provide learners a good understanding of the problems and challenges facing different types of Service Operations Management and managerial implication, the competitive environment of services, types of competitive strategies. It also includes steps to design the service process and how to drive continuous improvement.

 

This course is to be completed within 1 month from the date of successful registration.

 

This course is offered in collaboration with 

Chartered Institute of Logistics and Transport Singapore

Entry Requirements

Applicants should have at least GCE ‘A’ level certificate and two years of working experience in the logistics and supply chain industry. 

 

Those who do not meet the minimum educational requirements but have relevant working experience may be considered for entry to the Professional Certificate programme on a case-by-case basis. Similarly those who have higher educational qualifications but do not have relevant working experience in the sector may also be considered on a case-by-case basis.

 

 

Supporting Documents Required

 

Please get ready the following documents for upload as a zip file before applying for the course through our online form.

 

  • For Singapore citizens & PRs, a copy of your NRIC / ID card (front & back)

  • For foreigners, a copy of your work permit (front & back) or your passport (personal particulars page)

  • For corporate sponsorship of courses, please email to tsa@tp.edu.sg for the sign-up advisory.

Who Should Attend

This course offers more in-depth and focused coverage of service supply chains as compared to SCPD05 Supply Chain Management. The course is especially relevant to large logistics service providers and applicable to those with extensive service-centric operations because of its main focus on company-wide service operations, with the customer as a core stakeholder.

What You'll Learn

  1. Introduction to Service Operations Management
  2. The Service Concept
  3. Customers and Relationships
  4. Managing Customer Expectations and Perceptions
  5. Managing Supply Networks and Supplier Relationships
  6. Designing the Customer Experience
  7. Designing the Service Process
  8. Measuring, Controlling and Managing 
  9. Driving Continuous Improvement

 

 

Assessment

 

The online quiz consists of multiple-choice questions (MCQs). Unlimited attempts for the online quiz are allowed for participants to reinforce their understanding and achieve the desired learning outcomes.

On completing the online course and quiz, candidates can request for an online examination conducted by CILTS, via email at secretariat@cilt.org.sg.

The online examination consists of 20 MCQs to be completed in an hour. Result will be known immediately. For a repeat attempt - the cost is SGD50.00 per attempt, with no restriction on the number of repeat attempts.

Click here for any enquiries.

 

 

Level

 

Advanced

 

 

Certification

 

On passing the module’s online examination, candidates will be awarded an e-Certificate of Completion issued jointly by TP and CILTS. 

Candidates will be awarded a Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 01 to 04. 

Candidates  will be awarded an Advanced Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 05 to 08.

For more information on course fee / schedule, or to apply,
CLICK HERE

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Course Contact

  • 67881212

  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
     
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.
  • Website: https://www.tp.edu.sg/tsa

  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

    • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

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