• Adopt personal care and good hygiene habits.
• Meet customer request and expectation according to company policies.
• Pay attention to details and have sense of urgency to address customer needs timely.
• Identify potential challenges in delivery of services and take appropriate action in compliance with standards, code of conduct as well as rules and regulation.
• Raise information relevant to service issues that surface.
• Initiate appropriate service recovery procedures in response to service issues that may arise.
• Identify possible solutions that could mitigate emerging service issues and evaluate their feasibility with using information available.
• Uphold good work etiquette and interact professionally with customers.
• Deliver good services to customers

Assessment

Written Exam

Level

Basic

Certification

Participants who meet at least 75% of the required course attendance and pass the assessment will be awarded the Certificate of Completion.