Outcome Based Contracting (OBC) for Cleaning Services: Effective Implementation with Digitalization and Automation

Duration 2 days

Certificate TP Certificate

Course Overview

With reference to Singapore Standard 694:2023 and a successful implementation of outcome-based cleaning contract in an eco-campus, this course aims to equip the participants with knowledge and skills on:

Key components of an outcome-based cleaning contract
Typical clauses for an outcome-based cleaning contract
Desired cleaning outcomes/benchmarks for residential estates, commercial premises and retail Food and Beverage premises
Performance inspection checklist and scorecard for an outcome-based cleaning contract
Application of digitalization, robotics, automation and Internet of Things (IoT) for effective implementation of Outcome Based Contracting

IN COLLABORATION WITH

Who Should Attend

Supervisors, workers working in environmental management and services sectors

What You'll Learn

Overview of OBC adoption for cleaning services in Singapore

Concepts and principles of OBC
Overview of Singapore Standard 694:2023
Market survey of OBC adoption in Singapore

Planning: OBC tendering for cleaning services

Key features and components of an outcome-based cleaning contract
Typical clauses for an outcome-based cleaning contract
Desired cleaning outcomes/benchmarks for residential estates, commercial premises and retail F&B premises
Funding/budget for an outcome-based cleaning contract
Developing an evaluation criteria and matrix for outcome-based cleaning contract

Implementation & Reporting: Cost-effective operation for desired measurable cleaning outcomes and service quality

Developing a transparent governance framework for effective partnership and communication
Executing key areas of operation and emergency responses
Inspecting and measuring performance(cleaning outcomes and service quality) for OBC

Deployment of digital and automation technologies:

Reporting digitally joint inspection/audit outcomes
Robotics & automation for productive implementation of OBC
IoT for holistic implementation of OBC
Service buyer and service provider partnership for purposeful implementation of OBC

Competency Assessment

Assessment

Written Exam

Level

Intermediate

Certification

Participants who meet at least 75% of the required course attendance and pass the assessment will be awarded the Certificate of Completion.

For more information on course fee / schedule, or to apply,

CLICK HERE

Career Opportunities

Environmental management and services sectors

Lecturer/Trainer Profile

Mr Ebenezer Heng

Mr Ebenezer Heng is an entrepreneur and educator known for his digital marketing, innovation, and entrepreneurship expertise. As the founder of Oncoffeemakers.com, Kumeiti Social Media Agency, and ePrism Augmented Reality, he has delivered exceptional results for clients such as NTUC and Pepsi Inc. In addition to his ventures, Ebenezer mentors startups and shares his insights with organizations like the Singapore Chinese Chamber of Commerce and Industry. He designs and conducts workshops for institutions like Temasek Polytechnic, covering digital marketing and design thinking topics. Ebenezer's influence extends to the digital space, where he lectures at Temasek Polytechnic and is an expert speaker for initiatives like Google Squared Online. He is dedicated to fostering innovation in industries such as food and beverage and food safety and hygiene, developing programs, and training aspiring operators.

Course Contact

Enquire Now
67881212
Monday - Thursday: 8:30am - 6:00pm
Friday: 8:30am - 5:30pm

Closed during lunchtime, 12:00pm - 1:00pm
and on weekends and public holidays.
https://www.tp.edu.sg/tsa
Temasek SkillsFuture Academy (TSA)

Temasek Polytechnic

East Wing, Block 1A, Level 3, Unit 4

21 Tampines Avenue 1,

Singapore 529757

Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel a course with low enrolment.

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