Day 1
- Behavioural Insights: History and Case Studies
- Process Frameworks in Behavioural Insights
- Primer to Human Decision-Making Process
- Problem Identification & Prioritization in Behavioural Insights
Day 2
- Defining a Behavioural Insights Problem Statement
- Fact Finding in Behavioural Insights
- Introduction to Behavioural Insights Solutions Framework
- Evaluation of Behavioural Insights Solutions
- Applying Behavioural Insights to Work Processes and Service Delivery
Certification
Participants will be issued with a Certificate of Performance upon meeting 75% of the required course attendance.
Mode of Delivery
Online / Face-to-face