b'Using Behavioural Insights to IncreaseSurvey Response RatesFindings from Observations:It was observed that there were variations in how FTS approached guests. Some FTS addressed the entire table of guests to participate in the survey, while other FTS selectively approached individual guests. The levels of guest engagement differed among FTS as well, with some FTS being more enthusiastic in asking the guests to participate in the survey. SolutionsThe team drew reference from the EAST framework and proposed multiple BI solutions to increase the survey responses Survey Redesign, Redesigning the QR code, adding more locations of QR codes, and Standardizing the Script used by FTS.Note: Commitment and Ego principles were obtained from a separate BI framework7TH PSYCHOLOGY STUDIES 54STUDENT CONFERENCE 2021'