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Course Overview

This subject introduces the concept and framework of IT Service Management and the 12 ITIL (IT Infrastructure Library) processes used in implementing and operating enterprise IT infrastructure systems.





This subject aims to equip students with the knowledge and skills to assist in the management of enterprise information technology (IT) infrastructure systems. It also aims to equip students with the skills to manage systems in enterprise-level data centres and networking centres.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.


To find out the minimum entry requirements specific to this modular course, please click here.

What You'll Learn

  • MDM Fundamentals
  • MDM Techniques
  • Implementing MDM



Modes of Assessment


100% coursework


Lab Exercise

The lab exercise will be used to assess students’ understanding of fundamental concepts and theoretical aspects of the subject. The exercise will comprise an open-book assessment, where students will be allowed to make use of specific information sources / references.


Written Test

The written test will be used to assess the students’ theoretical understanding of mobile device management concepts and techniques.



The project will be used to assess the students’ knowledge of the concepts and techniques to secure, monitor, manage, and support mobile devices in an enterprise environment. Students will be required to write a report and present their findings and report to describe the mobile device strategy and propose suitable mobile device management solutions.





Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the Diploma in Infocomm and Digital Media (ICT Systems, Services & Support).

For more information on course fee / schedule, or to apply,

Course Contact

  • Mainline 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.