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Course Overview

Upon completing this course, you will have the knowledge and relevant skills to manage, monitor and implement first-level helpdesk support for the IT infrastructure department of an organisation. This course also gives you exposure to emerging areas such as Internet of Things (IoT) technology and Security Operations and Analysis. This is a good course for those seeking a mid-career switch or seeking to upgrade and upskill themselves in the area of Infocomm Technologies.



All students are required to bring their own notebooks for lessons. You may refer to the required technical specifications for notebooks HERE.

Entry Requirements


‘O’ Levels

At least 3 ‘O’ Level passes in the following subjects: 

English Language (EL1 or EL2) Grade 1 – 7

Any mathematics subject Grade 1 – 6

Any science subject Grade 1 – 6

and 1 year of relevant working experience OR

Higher Nitec

GPA ≥ 2.0 OR

GPA ≥ 1.5 and 1 year of relevant working experience OR


GPA ≥ 3.5 OR

GPA ≥ 3.0 and 1 year of relevant working experience OR

Higher Nitec in Technology/Services GPA ≥ 2.0 and 1 year of relevant working experience OR
Nitec in Technology/Services GPA ≥ 3.5 and 1 year of relevant working experience OR
WSQ Qualification Relevant WSQ Qualification with 1 year of relevant working experience and WSQ Workplace Literacy Statement of Attainment (SOA)(Level 6) AND Workplace Numeracy Statement of Attainment (SOA)(Level 6)
Without relevant academic qualifications At least 2 years of relevant working experience

Applicants who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness. Suitable applicants who are shortlisted may have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

Who Should Attend

Individuals who want to deepen their skills in the areas of ICT systems, services and support

What You'll Learn

To be awarded the Diploma in Infocomm and Digital Media (ICT Systems, Services & Support) participants are required to complete a total of 5 modular certificates (MCs). A certificate will be issued upon successful completion of each MC.

Subject Code Subject
CIML001 Data Communications and Networking

This subject covers the theoretical and practical aspects of data communications and networking. Topics include Network Protocols & Communications, Ethernet networks, TCP/IP networking model, IP Addressing, Virtual Local Area Networks (VLANs), Routing & Switching Concepts, Static & Dynamic Routing.

CIML002 Computer and Operating Systems

This subject covers the concepts and operating principles of the main hardware components of a computer system. It will also provide students with the knowledge and skills to evaluate the merits of different contemporary operating systems. This subject enables students to understand how the interface between users and computer systems is achieved through hardware components, system utilities and programs. Topics covered include architecture and hardware components of a computer system, the basics of operating systems, the functions and goals of the main managers of operating systems, as well as the design underlying some operating systems in practice.

CIML003 Basic IT Security

This subject covers the basic elements on the topic of IT security, reviews operational planning and practices, and provides a foundation for discussion and implementation of security strategies to minimize operational risks in an organization. Students will understand the theoretical, practical and ethical aspects of basic IT security.

Subject Code Subject Hours
CIML004 Enterprise Networking

This subject covers the knowledge and skills required to design, install and configure scalable enterprise wired and wireless networks. The topics covered include enterprise wired and wireless networking concepts. Basic theories of routing and switching, wireless technologies and their applications in an enterprise network environment will also be covered.

CIML005 Client Platform Administration and Management

This subject teaches students how to configure, administer and manage common client platform such as Windows and Linux based devices. Students will acquire practical knowledge and skills to deploy applications in an enterprise environment, including security, data access, remote access, policy configuration etc.

CIML006 Mobile Device Management

This subject covers concepts and techniques required to secure, monitor, manage, and support mobile devices deployed across an enterprise. Devices running iOS and Android operating systems will be covered. Topics include implementing a mobile device strategy, various mobile device management solutions, mobile device lifecycle and security.

Subject Code Subject
CIML007 IT Infrastructure Management

This subject introduces the concept and framework of IT Service Management, and the 12 ITIL (IT Infrastructure Library) processes used in implementing and operating enterprise IT infrastructure systems.

CIML008 IT Service Desk Management

This subject introduces the concept and framework of IT Service Desk Management, and the ITIL (IT Infrastructure Library) processes and functions used in supporting and operating IT service desks.

CIML009 IT Service Design and Delivery

This subject introduces the concept of IT Service Management, processes and practices used to effectively implementing IT desktop and infrastructure services in an organisation. Students will learn how to plan, design and deliver efficient services, such as establishing and managing Service Level, Capacity and Configuration Management, Continuous Service Improvement as well as communication with customer.

Subject Code Subject
CIML010 Servers Administration and Security

This subject covers the concept and techniques required to configure and administer a typical networked server using common operating systems in the industry. Topics include installation of a server system, configuration of devices, disks and file systems with security configuration of LAN (Local Area Network) and WAN (Wide Area Network) environments. Administering of key server services, using various tools and system scripting to monitor and analyse its performance and security will be discussed and applied. The subject also covers the concepts of encryption methodology, Public Key Infrastructure, key distribution and authentication.

CIML011 Internetworking Technologies

This subject covers Internetworking technologies and protocols for enterprise network environments. Concepts in network scalability, scalable routing / switching technologies and protocols are also taught.

CIML012 Security Operations and Analysis

The subject introduces concepts such as security monitoring, events analysis and incident response to security threats encountered in the infrastructure environment. Students will acquire skills to identify security events, alerting proper authorities, taking appropriate corrective or recovery actions, doing back-ups, data retention etc. Students will also learn basic types of controls to manage the security policies and procedures.

Subject Code Subject
CIML013 Cloud Computing and Security

This subject covers topics such as technologies used in cloud computing, the motivations that drive the development of these technologies, the implementation of cloud based services such as infrastructure-as-a-service (IAAS). Other topics include the assessment of the security risks that arise from using cloud computing and the identification of controls used to mitigate security risks.

CIML014 IoT Network Technology

This subject covers the knowledge and skills to establish the right networking technology for an IoT application. Students will gain an in depth understanding of the protocols behind the Internet of Things such as the lightweight Message Queuing Telemetry Transport (MQTT) protocol, which consumes little power and is designed to help sensors and other devices to communicate reliably.

CIML015 Virtual Desktop Technology

This subject covers the knowledge and skills required to develop a successful Virtual Desktop project that is secure, scalable, and highly available. Students will be introduced to various virtual desktop solutions such as VMWare Horizon View and Cirtix XenDesktop.

Modes of Assessment


Assessments would be based on coursework components such as written and practical tests, case studies, assignments and projects.

For more information on course fee / schedule, or to apply,

Career Opportunities

Upon completing the part-time diploma course, graduates can look forward to taking up the following types of positions:

  • System Administrator
  • System Engineer
  • System Infrastructure Specialist
  • Technical Support Engineer

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Course Contact

  • WhatsApp: 67806361
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.