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Course Overview

This subject covers the conceptualisation, creation and optimization of user experiences within physical environments that involve any service process and providers. The subject focuses on strategies and insights from service design, consumer psychology and behaviour, change management and measurement strategies.


They will be exposed to service design methodologies in the context of interior design. The students will be further equipped with knowledge and skills to understand how a service design orientated mind set can benefit the business of an interior design practice.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.

To find out the minimum entry requirements specific to this modular course, please click here.

What You'll Learn

The subject aims to equip the students with the skills and knowledge to:


  • analyse key elements that contribute to the entire user experience, including aspects of user/consumer psychology and behaviour.
  • articulate design problems in the context of the user journey, by addressing all dimensions of user and operational/business needs.
  • translate findings in the key elements of service design into feasible interior design solutions that are visually communicated using service design tools.
  • apply service design tools by mapping experiences in the context of the entire consumer journey while incorporating change management strategies to deliver the service.
  • apply appropriate measuring strategies to obtain and evaluate the results of the designed consumer experience.



Modes of Assessment







Upon successful completion of the modular unit, students will be issued the Statement of Result which can count towards the attainment of the Specialist Diploma in Interior Design Practice.

For more information on course fee / schedule, or to apply,

Course Contact

  • Mainline 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.