1. 5 Strategies for a Stronger Safety Culture
We will unpack five powerful strategies that you can use to improve safety levels wherever you are. You will become an ambassador of safety culture in your organisation by being committed, advocating for the highest safety level, moving up the Safety Culture ladder, learning how to use the Hierarchy of Controls to create a safety culture and most of all, helping staff take ownership for safety.
2. Take your Hotel Service from Ordinary to WOW!
After this course, you will be a believer and practitioner of great customer service manager You will change your mindset about service to deliver WOW service all the time in whatever position you are in. You will develop competencies to:
- Outfly customer expectations in every department.
- Deliver ONEPLUS WOW service to delight customers at every touch point to create a WOW service experience for your customers.
- Deal with complaining customers with calmness and turn them into loyal customers.
- Become proactive by taking follow-up action steps to ensure customers return to you on their next visits.
Mode of Assessment
Reflections, applications, sharing in social media and experiential activities, quizzes
Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.