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Course Overview

This is a bundle of 2 MLCs to be completed together:


1. 5 Strategies for a Stronger Safety Culture


We are here to help you with answers and to navigate the safety landscape with strong information grounded in research, data and case studies. Learn how you can build a safety culture so that your managers sleep soundly at night, knowing that employees are doing their jobs safely.


2. Take your Hotel Service from Ordinary to WOW!


This course will help managers to bring their service to the next level: WOW and Retain customers. They will learn the secrets of outflying customer expectations. They will also change the climate of service culture in their organization and lead high-performing service teams

Who Should Attend

Advanced/Senior Management, Professionals

What You'll Learn

1. 5 Strategies for a Stronger Safety Culture

We will unpack five powerful strategies that you can use to improve safety levels wherever you are. You will become an ambassador of safety culture in your organisation by being committed, advocating for the highest safety level, moving up the Safety Culture ladder, learning how to use the Hierarchy of Controls to create a safety culture and most of all, helping staff take ownership for safety.


2. Take your Hotel Service from Ordinary to WOW!

After this course, you will be a believer and practitioner of great customer service manager You will change your mindset about service to deliver WOW service all the time in whatever position you are in. You will develop competencies to:

  1. Outfly customer expectations in every department.
  2. Deliver ONEPLUS WOW service to delight customers at every touch point to create a WOW service experience for your customers.
  3. Deal with complaining customers with calmness and turn them into loyal customers.
  4. Become proactive by taking follow-up action steps to ensure customers return to you on their next visits.



Mode of Assessment


Reflections, applications, sharing in social media and experiential activities, quizzes










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.