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Course Overview

This is a bundle of 2 MLCs to be completed together:


1. Leadership in Crisis Management

Crisis management is becoming more relevant and important to today’s businesses - with the growth of social media, damaging news would be made public within minutes.


This course gives you all you need to know to prepare for the inevitable, from industrial accidents to environmental disasters, and protects your organization from the devastating impact of potential crises.


2. Why Do Asians Avoid Conflict?

Conflicts are part of the normal experience of living and working with people, even those closest and dearest to us. Yet we are often perplexed at the subtlety and complexity of how conflicts are played out.


So why do Asians avoid conflict? Many Asians acknowledge that they are predisposed to conflict-aversion and capitulate to individuals with higher authority or greater power. Children acquiesce reluctantly to parents when they are younger, but they may turn into irrepressible monsters when they are in their teens.

Who Should Attend

Advanced/Senior Management, Professionals

What You'll Learn

1. Leadership in Crisis Management

At the end of the programme, you will be able to:

  1. Manage crisis more effectively and efficiently
  2. Be more confident by understanding the 3 stages that form the framework for crisis management
  3. Learn how to do scenario planning to help plan for potential crisis (Classification of Shocks)
  4. Learn how to make critical and timely decisions during crisis, using a four-step approach
  5. Become a better crisis leader
  6. Be a better communicator during crisis by working out the 4 principles of effective crisis communications
  7. Define 5 areas of preparation for your media spokesperson


2. Why Do Asians Avoid Conflict?

At the end of the programme, you will be able to:

  1. Understand that conflicts are natural
  2. Understand that conflicts are neutral
  3. Understand that absence of conflict is not a sign of emotional health
  4. Understand that most conflicts are irresolvable
  5. Define 'gridlock conflict' and identify its signs
  6. Identify the 3 keys to dealing with gridlock conflicts
  7. Identify and describe the 10 reasons why Asians avoid conflicts
  8. Describe the 7 ways how childhood trauma can follow you into adulthood
  9. Identify the situations when conflict-avoidance is appropriate



Mode of Assessment


Reflections, applications, sharing in social media and experiential activities, quizzes










Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course.

Lecturer/Trainer Profile

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.