1. Leadership in Crisis Management
At the end of the programme, you will be able to:
- Manage crisis more effectively and efficiently
- Be more confident by understanding the 3 stages that form the framework for crisis management
- Learn how to do scenario planning to help plan for potential crisis (Classification of Shocks)
- Learn how to make critical and timely decisions during crisis, using a four-step approach
- Become a better crisis leader
- Be a better communicator during crisis by working out the 4 principles of effective crisis communications
- Define 5 areas of preparation for your media spokesperson
2. Why Do Asians Avoid Conflict?
At the end of the programme, you will be able to:
- Understand that conflicts are natural
- Understand that conflicts are neutral
- Understand that absence of conflict is not a sign of emotional health
- Understand that most conflicts are irresolvable
- Define 'gridlock conflict' and identify its signs
- Identify the 3 keys to dealing with gridlock conflicts
- Identify and describe the 10 reasons why Asians avoid conflicts
- Describe the 7 ways how childhood trauma can follow you into adulthood
- Identify the situations when conflict-avoidance is appropriate
Mode of Assessment
Reflections, applications, sharing in social media and experiential activities, quizzes
Level
Advanced
Certification
Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.
