After completion of the course, you will

1. Discover how Agentic AI can help solve real business problems across different functions and industries.
   1. Identify and map business processes that can benefit from Agentic AI.
       
2. Understand the key concepts and benefits of Agentic AI compared to traditional automation.
   1. Explain the core principles of workflow automation and how Agentic AI enables autonomous, service‑integrated operations.
   2. Apply effective context engineering techniques to guide AI agents toward producing accurate and relevant outputs.
       
3. Use no-code/low-code tools to configure, deploy, and manage agent-based workflows.
   1. Set up and operate no‑code/low‑code platforms such as Google Gemini Enterprise (Agents) and n8n to visually connect services and orchestrate workflows.
   2. Build agent workflows capable of reasoning, planning, and autonomously executing multi‑step tasks while aligning agent roles, goals, context, and outputs.
   3. Develop Retrieval‑Augmented Generation (RAG) agents that ground AI responses using organizational documents and trusted data sources.
   4. Automate routine activities across common workplace tools, such as email, calendars, and spreadsheets.
   5. Integrate generative AI services into workflows to perform functions such as summarization, classification, sentiment analysis, and content creation.
       
4. Identify potential advantages, risks, and limitations of using Agentic AI in your organization.
   1. Assess and compare different Agentic AI tools and platforms based on functional fit, governance, and organizational readiness
       
5. Develop a practical action plan to apply Agentic AI and improve efficiency in everyday business processes.
   1. Analyse key organizational workflows to propose a viable automation solution

Certification

Participants who meet at least 75% of the required course attendance and pass the assessment will be awarded a Certificate of Completion.