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Course Overview

The subject equips participants with tools used in solving business problems and for decision making. Participants are taught how to identify the root causes of problems, select the problems to tackle, generate workable solutions and decide on the courses of action. Teaching contents include contemporary problem solving tools and critical/creative thinking skills that are fundamental to decision making. Participants walk away from this subject with a box of tools to solve problems and make decisions with confidence in a dynamic world of business.





Students will learn from a 5-step process of business problem-solving to discuss the importance of context-setting, practise the different tools to seek information, identify the right problem, generate ideas and evaluate the alternatives for resolution.

Students will be taught how to differentiate between divergent and convergent thinking, identify the appropriate tools to use for each purpose and apply the heuristics of solving workplace problems.

Entry Requirements

Applicants applying for modular units which are drawn from existing full diploma or post-diploma programmes will have the same minimum entry requirements as the full qualifications.


To find out the minimum entry requirements specific to this modular unit, please click on the following courses:


What You'll Learn

●      Apply the 5-step problem-solving process

●      Explain the importance of context-setting

●      Use tools to gather information and recommend problem statements

●      Use tools to generate relevant ideas

●      Apply tools to evaluate ideas

●      Explain issues in the decision making stage

●      Examine how business leaders solve problems in a dynamic world of business.



Modes of Assessment


●      Tests

●      Project

●      Assignments

●      Class Participation





Upon successful completion of the modular unit, students will be awarded a Statement of Result which can count towards the attainment of the:


For more information on course fee / schedule, or to apply,

Course Contact

  • Mainline 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.