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Course Overview

This course introduces to participants the different types of customers and the unique strategies to handle them. It also introduces participants to skills that would allow them to exceed customers' experience and the right attitude to win over customers.

Who Should Attend

New hires who have no experience in service industry

What You'll Learn

At the end of this course, you will be able to:


  1. Understand the different types of customers, and the techniques to deal with them

  2. Acquire skills to build excellent relationships with customers

  3. Practise empathy to understand customers' expectations

  4. Understand and apply the principle of AGORA



Mode of Assessment


Short Answers – measure participants’ understanding of key concepts and application of concepts learnt for each topic.
Hands-on practice of key skills outside of app.








Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

For more information on course fee / schedule, or to apply,


Find out what our graduates have to say about this course. 

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Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)

    Temasek Polytechnic

    East Wing, Block 1A, Level 3, Unit 109

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.