At the end of this course, you will be able to:

1. Understand the different types of customers, and the techniques to deal with them

2. Acquire skills to build excellent relationships with customers

3. Practise empathy to understand customers' expectations

4. Understand and apply the principle of AGORA

Mode of Assessment

Short Answers – measure participants’ understanding of key concepts and application of concepts learnt for each topic.
Hands-on practice of key skills outside of app.

Level

Beginner

Certification

Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.