Jump to Section

Course Overview

This course introduces to participants the different types of customers and the unique strategies to handle them. It also introduces participants to skills that would allow them to exceed customers' experience and the right attitude to win over customers.

Who Should Attend

New hires who have no experience in service industry

What You'll Learn

At the end of this course, you will be able to:

 

  1. Understand the different types of customers, and the techniques to deal with them

  2. Acquire skills to build excellent relationships with customers

  3. Practise empathy to understand customers' expectations

  4. Understand and apply the principle of AGORA

 

Mode of Assessment

Short Answers – measure participants’ understanding of key concepts and application of concepts learnt for each topic.
Hands-on practice of key skills outside of app.


Level
Beginner

 

Certification

Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.

Course Schedule

Intake Info Application Period Course Duration

Mobile Online Learning
No Expiry date.

NA

10 to 15 lessons with each lesson duration of about 15 mins

BUY BUY WITH SKILLSFUTURE CREDIT

Course Fees

Fee Type Item Total Fees
Full Course Fee S$99.99

You can make payment via credit card at our partner's (Gnowbe) payment gateway when you click 'Buy Now' in our website. Upon successful payment and registration, you will receive a receipt via email and you may start your course immediately.

 

(Singaporeans aged 25 and above can also purchase the MLCs using their SkillsFuture Credit at checkout if the course is SkillsFuture Credit Approved.)

Testimonials/Reviews

Find out what our graduates have to say about this course. 

You May Also Be Interested In

Course Contact

If you have any enquiries, please contact us below or submit an enquiry form here
  • 67881212
  • 8.30am – 6.00pm (Mon – Thu)

    8.30am – 5.30pm (Fri)

    Closed on Sat, Sun & Public Holidays

    Due to Safe Management Measures, our office is currently closed.

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Website: https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy

    Temasek Polytechnic

    East Wing Block 1A, Level 3, Unit 81

    21 Tampines Avenue 1,

    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.

Ask TP