At the end of this course, you will be able to:
Understand the different types of customers, and the techniques to deal with them
Acquire skills to build excellent relationships with customers
Practise empathy to understand customers' expectations
Understand and apply the principle of AGORA
Mode of Assessment
Short Answers – measure participants’ understanding of key concepts and application of concepts learnt for each topic.
Hands-on practice of key skills outside of app.
Participants will receive an electronic Certificate of Completion issued by Temasek Polytechnic upon completion of each MLC.