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Diploma in Hospitality & Tourism Management (T08)

The Diploma in Leisure & Events Management has been merged into the Diploma in Hospitality & Tourism Management and will be offered as a new option in MICE & Events Management from AY2019.


2018 Planned Intake: 175 JAE 2018 Last Aggregate Score: 15

Navigator of Opportunities – Lodging, MICE, Tourism

  • Cultivate a service oriented mind-set
  • Broad-based learning with the opportunity to specialise in one of 3 areas: Hotel & Accommodation, Travel & Tourism or MICE & Events
  • Collaborate with industry partners to develop innovative and practical solutions

Housed at Temasek Tourism Academy, the course sets you on the path for some of the biggest industries in the world. These industries are on a projected growth trajectory for the Asia Pacific region and a major driving force of the economy in Singapore. You will be trained in competencies such as communication, collaboration, creativity and innovation through industry specific projects, group collaborations and interactions with industry leaders.

You will also acquire technical knowledge and specialised skills in your chosen track that are mapped to career pathways. There will also be opportunities to explore community projects, social enterprises and co-curricular activities for holistic development. In your three years with the school, you will obtain a strong foundation in business with opportunities for applied learning before you choose to deepen your knowledge and acquire technical and specialised skills for the industry of your choice.

 To sustain Singapore’s competitiveness as a tourism destination, we will need a pipeline of talent with the right capabilities and passion to join the tourism sector. TP continues to be a valued partner in developing such talent and we look forward to them equipping future talent with industry-relevant skills and innovative qualities to meet the challenges of our dynamic tourism sector

— Ong Huey Hong, Director, Hotels & Sector Manpower Development, Singapore Tourism Board

 HTM has definitely provided a platform for me to adopt and develop both knowledge and skills. I feel prepared for the ever-changing industry’s trends. In addition to the traditional academic subjects, I enjoyed classes that helped me develop and hone my people-skills. There were also subjects with hands-on learning opportunities which I found to be invaluable for my pursuit to become a true industry professional.
— Patricia MaronillaSeva, Diploma in Hospitality & Tourism Management

 

 

What you will learn

  • Your Journey Begins Here

    Your Journey Begins Here

    In year 1, embark on your journey with subjects that will give you a good foundation in a competitive business environment.
  • Mastering the Art of Being Hospitable

    Mastering the Art of Being Hospitable

    In year 2, transform into a professionally groomed individual as you undertake hands-on service training at the Temasek Culinary Academy. You will also begin to deepen your skills in your chosen specialisation: Hotel & Accommodation, Travel & Tourism or MICE & Events.
  • Ready for the Hospitality & Tourism World

    Ready for the Hospitality & Tourism World

    Prior to your internship, you will be equipped with a macroview of the industry, together with the operational and managerial aspects of the hospitality & tourism establishments. You are now all set for your 24-week internship program either locally or overseas.

Notable Features

  • The pioneer polytechnic diploma in hospitality & tourism management
  • The largest network of graduates
  • Specialised training at the Temasek Tourism Academy and Temasek Culinary Academy
  • Home to Pacific Asia Travel Association’s (PATA) Singapore student chapter
  • 3 Specialised sectors to choose from: Hotel & Accommodation, Travel & Tourism or MICE & Events.

Career Prospects

Frontline and management positions at:
• Airline businesses
• Leisure attractions
• Event management companies
• National tourism
• Hotels, resorts and serviced residences
• Travel businesses

HTM: A World Of Possibilities

Having been groomed for junior executive positions, you can choose to work in virtually any service sector. Many of our graduates find employment with hotels, resorts, serviced residences, airlines, tour operators, leisure attractions, national tourism organisations, as well as businesses dealing with food services, events management, and exhibitions and conventions.

Here’s what our alumnus, Ms Tan Sock Neng, Class of 2009 has to say:

 I had always been in awe of the hospitality business and knew that I would make a career for myself in this industry. So when the time came for me to select a course of study, the Hospitality &Tourism Management (HTM) diploma at Temasek Polytechnic (TP) was the obvious choice. I found my classes engaging and appreciated the wealth of knowledge and industry experience that my lecturers had to offer. It certainly prepared me well for my career in the hospitality business and I haven’t looked back since.

The highlight of my learning journey at TP culminated with the chance to complete my Overseas Student Internship Program with the Four Seasons Hotels and Resorts Group in the Maldives. The exotic destination was a rare opportunity in itself but being a part of a global premium branded hospitality company was a phenomenal game changer. I started out in a full time position as a housekeeping supervisor in Four Seasons Hotel Singapore upon graduation and gradually made my way up the ranks not just in the Singapore but also in Maui, Hawaii, Serengeti, Tanzania and now St. Louis, USA. It is now my 9th year with the company and I am the Director of Housekeeping.

I will forever be grateful for being a part of the HTM family. It has not only prepared me well for the industry, it opened my first door with the Four Seasons Hotel & Resort Group which allowed me to pursue a career beyond my dreams. I might not be where I am today had a chosen another educational path. 

Further Education

Being in Hospitality and Tourism Management (HTM), I have learnt essential skill sets like critical thinking, tourism industry specific skills and techniques to work effectively with people from diverse group settings.  

HTM fuelled my passion in tourism as I was given a wide range of exposure to many opportunities like hotel site visits, educational overseas trips and even exciting overseas internship programme with job opportunities available all around the world!

 It was important that besides learning about tourism we were given the opportunity to take on relevant business modules which allowed students to be versatile.  It gave us the opportunity to uncover strengths or interest that were previously undiscovered within us.   For me, I found my passion in marketing.  This got me thinking about possibilities of engaging in marketing within the realms of tourism development.

The holistic education I experienced offered me a new perspective on learning.  I formed my own unconventional take on “further education” that went beyond the classroom walls.  That motivated me to take a gap year and embarked on a working/leisure trip to New Zealand.  I gained real life experiences of topics I had previous learnt in the classrooms and that put me in good stead for my Bachelors in Business degree at Nanyang Business School, Nanyang Technological University.  

HTM certainly set the foundation for an enriching learning journey.  It opened doors and it opened up new possibilities and I am enjoying the journey.

Tan Yue Ting | Graduated with a Diploma in Hospitality & Tourism Management in 2016

Entry Requirements

To be eligible for consideration for admission, applicants must obtain 26 points or better for the net ELR2B2 aggregate score (i.e. English Language, 2 relevant subjects and best 2 other subjects, including CCA Bonus Points) and meet the minimum entry requirements of this course. CCA cannot be used to meet the minimum entry requirements.

Minimum Entry Requirements

English Language (EL1)* Grades 1-6
Mathematics (E or A) Grades 1-6
Any three other subjects, excluding CCA Grades 1-6

To be eligible for selection, you must also have sat for at least one of the following subjects: Art/Art & Design, Business Studies, Combined Humanities, Commerce, Commercial Studies, Economics, Geography, History, Higher Art, Higher Music, Introduction to Enterprise Development, Literature in English/ Chinese/Malay/Tamil, Media Studies (English Language), Media Studies (Chinese Language), Music, Principles of Accounts.

* Sijil Pelajaran Malaysia (SPM)/ Unified Examination Chinese (UEC) holders must have a
minimum of grade 6 for the relevant English Language subject (e.g. Bahasa Inggeris).

Course Structure

TP Fundamentals (TPFun) Subjects

Subject code Subject LevelCredit Units
BCS1011

In this subject, you will learn how to conduct research for relevant information and validate information sources. You will also learn to recognise and avoid plagiarism, and follow standard citation and referencing guidelines when presenting information. In the course of learning, you will be required to plan, prepare and present information appropriately in written and oral form.

12
BCS1012

In this subject, you will be taught how to conduct effective meetings while applying team communication strategies and the skills for documenting meeting notes. You will be required to write clear emails, using the appropriate format, language, tone and style for an audience. You will also be taught to communicate appropriately in and for an organisation when using various platforms.

12
BCS1013

In this subject, you will be taught how to use persuasive language in written documents. You will be required to use information to your advantage to verbally communicate and convince an audience about your idea, product or service. Skills such as persuasive vocabulary, language features, graphical illustrations, tone and style would also be covered.

12
GCC1001

This subject presents you with a panoramic view of current local and global issues, which may have long term implications for Singapore. You will learn to apply critical thinking tools to examine current issues, support your views with relevant research and up-to-date data, articulate an informed opinion and mature as civicminded individuals.

12
BIN1001

This subject is designed for learners from all disciplines to embrace innovation in either their specialised field or beyond.  You will first be introduced to the Design Thinking framework and learn how to develop problem statements and ideate solutions.  Next, you will discover the tools for prototyping and innovation, such as 3D printing and laser cutting at TP’s Makerspace+ facility.   

12
LEA1011

LEAP 1, 2 and 3 are three fundamental subjects that seek to cultivate in you, the attitude, skills and knowledge for the development of your leadership competencies.  This character-based leadership programme enables you to develop your life-skills through establishing personal core values, which will become the foundation for your leadership credibility and influence.

11
LEA1012

LEAP 1, 2 and 3 are three fundamental subjects that seek to cultivate in you, the attitude, skills and knowledge for the development of your leadership competencies.  This character-based leadership programme enables you to develop your life-skills through establishing personal core values, which will become the foundation for your leadership credibility and influence.

11
LEA1013

LEAP 1, 2 and 3 are three fundamental subjects that seek to cultivate in you, the attitude, skills and knowledge for the development of your leadership competencies.  This character-based leadership programme enables you to develop your life-skills through establishing personal core values, which will become the foundation for your leadership credibility and influence.

11
LSW1002

This subject will help you develop both the physical and technical skills in your chosen sports or fitness activities. Through a structured curriculum that facilitates group participation, practice sessions and mini competitions, you will learn to build lifelong skills such as resilience, leadership, communication and teamwork. Physical activity sessions will be supplemented by health-related topics to provide you with a holistic approach to healthy living.

12
MCR1001

This Career Readiness programme comprises three core subjects – Personal Management, Career Preparation and Career Management. It seeks to help you understand your career interests, values, personality and skills for career success. It also equips you with the necessary skills for seeking and securing jobs, and to develop professional work ethics.

11
MCR1002

This Career Readiness programme comprises three core subjects – Personal Management, Career Preparation and Career Management. It seeks to help you understand your career interests, values, personality and skills for career success. It also equips you with the necessary skills for seeking and securing jobs, and to develop professional work ethics.

11
MCR1003

This Career Readiness programme comprises three core subjects – Personal Management, Career Preparation and Career Management.  It seeks to help you understand your career interests, values, personality and skills for career success.  It also equips you with the necessary skills for seeking and securing jobs, and to develop professional work ethics.

11
BGS1002

This subject provides essential skills and knowledge to prepare you for an overseas experience. You will examine the elements of culture and learn the key principles of cross-cultural communication. In addition, you will gain an appreciation and awareness of the political, economic, technological and social landscape to function effectively in a global environment.

13
BGS1003

You will examine your own identity, study different forms of diversity and apply strategies to inspire positive collaboration in a diverse workplace. Through a residential stay, you will have the opportunity to experience living and working with peers from different backgrounds.

13
BGS1004

This subject highlights the inter-connectedness of the world today, bringing about what it means to be a Global Citizen. You will gain an awareness of the impacts of globalisation and the concepts of social responsibility and sustainable community development. This subject also challenges you to be actively engaged in a social or environmental project.

13
BGS1005

Whether telling stories, building monuments or celebrating rites of passage, expressions of culture are at the core of cultural diversity. In this subject, everyday objects, artistic creations and popular culture are explored as ways of understanding the values and beliefs of a society. By taking this subject, you will benefit by acquiring a greater understanding and appreciation of the complexities surrounding our cultural assets.

13
TGL1001

This is a subject where you will be free to pursue an area of interest through a self-directed approach, guided by staff. You will be expected to demonstrate a sense of curiosity for learning, initiate an opportunity to acquire knowledge and skills, and reflect on your learning journey throughout the subject.

13
BSI3028

This programme is designed to give you first-hand experience of the work environment. It provides an opportunity for learning through the application of the skills sets, techniques and classroom knowledge gained to real life situations. All students must undertake a project that is beneficial to the company where they are placed.

316

Diploma Subjects - Core Subjects

Subject code Subject LevelCredit Units
BEC1007

The subject covers the fundamental principles of economics for understanding how individuals and firms make decisions. It will focus on the various aspects of the product market: demand and supply, elasticity, market competition, product differentiation. The subject includes an overview of macroeconomic indicators, the government’s macroeconomic objectives and policy tools.

14
BBS1001

This subject covers the key management functions of planning, organising, leading and controlling. The subject addresses the impact of environmental factors that affect business, the relevance of corporate social responsibility and business ethics, and international management in an organisation. It emphasises the roles, responsibilities and challenges faced by supervisors/ manages in an organisation.

14
BAF1010

This subject provides you with an understanding of the core accounting principles underlying accounting practice; from the preparation of accounting entries to the financial statements of businesses. It also focuses on how various businesses report the results of their activities in the financial statements.

14
BBT1010

This subject covers fundamental computing and data analytics skills for businesses. A strong emphasis is placed in exposing students to office productivity tools which can aid in decision making as well as solving business problems through data manipulation, modelling and visualisation.

14
BLM1007

This subject provides you with a working knowledge of the general principles of law that are important to business. Topics covered include contract, negligence, sale of goods, intellectual property and e-commerce.

14
BHT1010

This subject provides an overview of the multifaceted nature of the hospitality and tourism industry. You will gain an insight into how the key sectors are organised and structured and how they relate to each other as an industry. The concept of tourism demands and tourism consumer behaviour will be introduced. Lastly, you will explore trends, issues and challenges facing the industry.

14
BLO1001

The subject provides an overview of descriptive and inferential statistics. It includes data description, basic concepts of probability, correlation and regression, probability distributions, estimation and hypothesis testing. The subject also covers the use of computer software application to perform statistical computation for data analysis and interpretation.

14
BHT1020

This subject approaches the study of key tourist destinations worldwide through an understanding of basic geographical characteristics and how these determine tourism resources in a country. It also highlights how these resources distinguish destinations and influence travel, and how travel, in turn, shapes the development of the tourism resources. Through e-learning, you will learn the framework on which you build your knowledge of world travel, explore techniques to enhance learning and build your confidence to sell destinations.

14
BHT2009

This subject gives you first-hand experience in operating a range of F&B outlets in their respective service styles. In the process, you will learn the technical skills required to provide efficient and competent service, as well as, how to provide elegant and gracious service to guests. This will be carried out with a focus on the mastery of basic technical skills such as wine service, order-taking and table setting. Maximising guest satisfaction through effective communication, attention to detail, creative and critical thinking skills will also be taught. The value of leadership and teamwork in running a successful food and beverage enterprise will be emphasised.

24
BHT2022

This subject focuses on two areas, the soft skills aspects of business and customer service. The former illustrates the importance of appropriate dressing, dining etiquette, cross-cultural psychology and skills necessary to make the transition from student academic life to the work place. The latter (service excellence) grooms you to be practical philosophers of customer service. You will be challenged to look beyond the service norms to achieve a much higher level of desired service.

23
BHT2027

Students will learn how companies fulfil customer needs and wants through various strategies such as customer relationship management (CRM), personal selling, negotiation and contracting. Students will also study the multitude of online and offline distribution channels available in the ever-changing tourism landscape and create optimal distribution channel solutions for a business.

24
BHT3020

Students will be provided with the foundation to appreciate the role and importance of revenue management in the industry when linked to profitability. It will also allow students to integrate their learning with other subjects and offer them an insight into management level decision making in hospitality, especially hotel operations.

34

Diploma Elective Subjects

Subject code Subject LevelCredit Units
BCC2005

Students will learn all aspects of food and beverage operations. Students will discuss historical influences and future trends in the industry and analyse how these forces affect F&B businesses today. Students will also study the steps to opening a restaurant. These include location selection, interior design, menu planning, as well as day to day concerns such as hygiene, sanitation, marketing, staff scheduling, motivation, service styles, customer service issues, profit and loss statements and technological innovations.

24
BHT2023

This subject focuses on the fundamentals of lodging operations. It concentrates on the systems and procedures required to operate a lodging establishment. You will gain a clear understanding of the importance of lodging systems and its effect on operations. The focus will be on the integration of the front desk with other operating departments such as housekeeping, reservations, concierge, food & beverage outlets, accounting, engineering and sales/marketing. You will be able to apply knowledge gained to explore new and innovative ways of improving existing lodging operations and management.

24
BHT2028

Students will be introduced to the practices, strategies and technologies commonly used to manage and analyse customer interactions. Customer relationships can be enhanced through effective and efficient service processes for customers and the collection of right data to improve business relationships with the aim of customer retention and driving sales growth.

24
BHT3015

This subject focuses on the fundamentals of lodging operations and management. It concentrates on the roles of the customer, operator and service provider. You will have a clear understanding of the importance of lodging systems and its effect on operations. The subject also provides an overview of the delivery management system. Emphasis will be placed on the property management and preventive maintenance systems as well as the distribution channel. There will be opportunities for you to apply knowledge gained within the area by exploring new and innovative ways to improve existing lodging operations and management.

34
BHT3019

Students will learn to create service experiences in respective lodging properties catering to different interests, such as spa and wellness, golf, recreational activities, eco-tourism experiences among others. They will also learn to involve and empower guests to co-create and co-design these activities so as to enhance guest experiences.

34
BHT3021

Students will integrate concepts learned and skills developed over the last two years of study to develop a feasible business model and plan that integrate every element within the lodging property. They will develop concepts and ideas for any given lodging property based on their prior knowledge acquired during their learning journey with the diploma.

35
BHT2029

Students will study the tourism transport industry with focus on air, rail and cruise operations and examine the role and relevance of transport in tourism, the inter-modal transport system, international tourist transport infrastructure, including the major air and cruise hubs. Students will understand the policies, regulations, technologies and issues that impact the development of air, rail and cruise business.

24
BHT3006

This subject examines the processes involved in planning and developing a tourist destination. It provides you with the skills and knowledge necessary to plan, develop, and manage natural, cultural and financial resources in an environmentally responsible manner. It also focuses on the benefits and impacts associated with tourism development, as well as the strategies to enhance the benefits and counter the adverse effects of tourism development.

34
BHT3017

Students will study the business of Travel Agents, Tour Operators and Online Travel Agents (OTA). They will learn tour selling, tour contracting, tour planning & costing and tour operations. Students will understand the legal, regulatory, technology and crisis management aspects of the travel business as well as explore emerging trends and challenges impacting the travel industry.

34
BHT2030

Students will study the reservations and ticketing of airline services and learn to use a Global Distribution System (GDS) to create travellers’ profiles, process flights reservations and issue air tickets. Upon completion of this subject, students will receive a ‘Certificate in Reservations and Ticketing’.

24
BHT3018

Students will study the business of corporate travel including those of Travel Management Companies (TMC), Corporate Ticketing Agents, Destination Management Companies (DMC) and Meetings, Incentives, Conferences and Exhibitions (MICE). Students will examine corporate travel policies and reports, client service and acquisition, travel risk management and buyer-supplier relationship management. Students will also be taught the technologies and service configurations used to manage corporate travel and transactions.

34
BHT3022

Students will study destination experience and service design as well as learn to curate assets such as heritage, culture, nature, attractions, retail and communities of any destination so as to propose tourism ideas that will bring width and depth to the destination. Students will develop destination experiences based on their prior knowledge acquired during their learning journey with the diploma.

35
BHT2031

Students will study the business of managing key accounts effectively and acquire theories and concept related to contract management in the event sector. Students will develop essential key account management skills and business strategies that will lead to improved customer satisfaction and increased customer loyalty.

24
BLR2007

This subject provides you with opportunities to learn a variety of sponsorship and marketing strategies applied in the event sector through the use of case studies. You will be exposed to the theories and concepts applied in sponsorship and marketing, which form a vital component of contemporary event management. This module also aims to develop your presentation, planning and business skills that are critical to securing successful partnerships and collaborations.

24
BLR2009

This subject covers the principles and practices of planning, managing and staging of events. You will learn the various aspects and stages in event planning, budgeting and site management. The study of the operational process, elements and resources available to the event manager in developing quality events will also be covered.

24
BHT3023

Students will study the business of festivals, sports and arts concepts in the context of the events industry and learn to plan, develop, program and produce medium and large scale festivals, sports and arts events. They will learn the guiding concepts behind developing an event bid, and the role of sports and arts in the tourism industry.

34
BHT3024

Students will learn a variety of theories, concepts and strategies applied in the context of meetings, conventions and exhibitions (MCE). Students will study the diversity of meetings and their roles and contributions in enhancing tourism and destination development. Students will acquire a broad understanding of the planning processes for MCE activities and the different relationships between industry parties and stakeholders.

34
BHT3025

Students will work with industry professionals directly to propose and develop solutions that showcase the knowledge, skills and abilities gained during their learning journey with the diploma. 

35

Graduation Requirements

Cumulative Grade Point Average min 1.0
TP Fundamentals Subjects 40 credit units
Diploma Subjects
- Core Subjects
- Elective Subjects

77 credit units
min 6 credit units
Total Credit Units Completed min 123 credit units

BYOD

Contact Us

For general enquiries, please contact:

School of Business

  (65) 6788 2000
  (65) 6786 9530
  bushotline@tp.edu.sg

Staff

Chew Kian Beng
Course Manager

Kian Beng graduated from National University of Singapore with B.Sc. (Merit) in Computer Science and Information Systems. He worked in his field of studies for 10 years as technology consultant and project manager.
Fueled by passion in the tourism industry, he jumped at a chance to become an Accounts Director in an events company. This saw him working with various hotels in Asian region, travel agencies, team building organisations and entertainment companies. He had done many successful corporate events, including Retreats, Family Day, Team Building and Galas locally and overseas.

Prior to joining Temasek Polytechnic School of Business, Kian Beng had taught in IIT School for 4 years as an adjunct lecturer. He was well-liked by students for being approachable and making lessons relevant to their experience. He finds the famous quote crucial in making lessons alive:

"I hear and I forget. I see and I remember. I do and I understand." - Confucius

Tel:6780 5682
Email: kbchew@tp.edu.sg


Susan Goh
Section Head

Susan’s seemingly serious demeanour belies her fun, humourous and caring personality. She has been with Temasek Polytechnic well over 21 years whereby she has assumed both management as well as academic roles.  A graduate of the National University of Singapore, Institute of Education as well as the Marketing Institute of Singapore, Susan’s interest has always been facilitating enquiry and learning in youths and young adults and is deeply mindful of not compromising on this responsibility. Her industry experience covers the area of Events Management and Marketing in a travel company as well as in a luxury hotel. She has also taught English and English Literature in a secondary school prior to embarking on a quest for greener pastures. Needless to say, her quest had led her back to teaching where her first passion lies. It would seem like a cliché but connecting with and making a difference in the lives of young adults, is the sole driving force that makes her a happy person coming to work.  

Susan sees her role as a teacher very much in the same vein as Charles H. Spurgeon who believed that “a good character is the best tombstone. Those who loved you and were helped by you will remember you when forget-me-nots have withered. Carve your name on hearts, not on marble.” Susan has taken Spurgeon’s words literally and decided that she wanted to ensure that she carved her name on the hearts of her students. In 2014, she received her Graduate Diploma of Social Science in Professional Counselling (Outstanding Performance Award) and is now also a school-based counsellor.

Tel: 6780 5813
Email: susangoh@tp.edu.sg


Lisa Chua
Section Head

Lisa graduated from the National University of Singapore (NUS) with a degree in Business Administration, majoring in Marketing. She has more than ten years’ experience working in the tourism industry, specializing in tourism planning and human resources. 

Before marking Temasek Polytechnic (TP) as a chapter in her life, Lisa was with the Singapore Tourism Board (STB). She had the opportunity to be exposed to various work in Corporate Planning, Human Resources, Education Services and Manpower Development. Her last portfolio in STB was to work with training providers and industry partners to enhance the capabilities of the tourism manpower in Singapore, by reviewing and recommending courses and seminars to close the gaps in the training landscape. Work in the Education Services Division entailed partnering education service providers and travelling around the region to market and promote Singapore as an Education Hub. Lisa was also involved in two transformation efforts in the STB while in the Human Resources Department, co-facilitating the visioning exercise and getting involved in experiential learning.

After teaching for ten years in TP, Lisa was attached to STB in its Dubai Regional Office for a month and London Regional Office for two months for a Strategic Industry Engagement where she was assigned research projects and was involved in the STB Tradeshows in the regions.   

Lisa has conducted workshops for tourism officials in STB, as well as overseas in Cambodia, Laos, Myanmar, Sri Lanka and Vietnam.  She has lived in Vietnam where she taught the undergraduates at the Hanoi University subjects such as Tourism Planning and Destination Marketing. 
Lisa also holds a Master of Science degree in Tourism Planning with the University of Surrey in the United Kingdom, a Diploma in Human Resource Development, and a Cambridge Certificate in English Language Teaching to Adults (CELTA) where learner-centred methodologies were taught. She had also completed the 2-week ‘Executive Development Institute for Tourism’ course by the School of Travel Industry Management, University of Hawaii at Manoa. 

Lisa volunteers as a docent with the National Gallery Singapore and in her free time, enjoys a good book and good food; and travelling, of course.


Tel: 6780 6377
E-mail: lisachua@tp.edu.sg


Benjamin Cassim
Section Head

In the course of his 20 year career, Ben has held senior positions in both local and multi-national corporations, working in areas such as conference/corporate events management, destination management, marketing solutions management and business consultancy.

The last 12 years of Benjamin’s corporate experiences involved helping companies manage their marketing activities particularly in corporate events such as product launches, conferences, seminars, exhibitions and incentive trips. His clients include Microsoft, Hewlett-Packard, CA, Singapore Airlines, Toshiba, Epson Singapore; as well as government organisations like IDA Singapore, Lee Kuan Yew School of Public Policy (NUS) and the Ministry of Education. Ben obtained a Masters in International Hotel and Tourism Management (University of Queensland) and a Bachelor of Business Administration (National University of Singapore).

Ben enjoys listening to music, reading, watching the sports channels, and the occasional rounds of golf.

Tel: 6780 4113
Email: benjamin@tp.edu.sg


Evelyn Lim
Senior Lecturer
HSS Associate

With a Masters in Hospitality & Tourism Management from Nanyang Technological University and a Bachelor of Business Administration from National University of Singapore, Evelyn comes with a wealth of experience.

Evelyn has been involved in organising major events, meetings and exhibitions as well as trade / business missions overseas. In addition, her experience includes management & systems audit, public relations and human resource management.

Having been with TP since its inception in 1990 at the then-Grange Road campus, Evelyn has been involved in the growth and evolution of polytechnic education, particularly in the area of hospitality and tourism.

Tel: 6780 6240
Email:ahphong@tp.edu.sg


Ivy Tan Poh Luan
Senior Lecturer

“Education’s purpose is to replace an empty mind with an open one” ~ Malcolm Forbes. With that in mind, Ivy joined TP in 2002 and has been engaging the students’ minds with her knowledge and experience.

Ivy has been in the travel industry for the last 10 years with experience ranging from wholesaling of tour products, planning incentive tours, sales & marketing to ticketing. She also had the opportunity to work in Shanghai, China in the hospitality industry for about 3 years.

Coupled with her Bachelor of Arts from National University of Singapore and her experiences, Ivy often ignites enthusiasm in her classes for whatever subject she taught. An avid shopper and traveller, she keeps herself relevant to her teaching career through her quest for continuous education.

Tel: 67805818
Email:tanyong@tp.edu.sg


Quah Siok Sim
Senior Lecturer

Siok Sim is clearly a sports woman. Used to play netball competitively, she now plays once a week besides her exercise classes and running routine.

As an executive committee member of the Association of Singapore Housekeepers, Siok Sim works closely with the industry on projects and collaboration. She graduated with a Bachelor of Science (Distinction) in Hotel Management from University of Surrey in UK.

Specialising in rooms division and a keen interest in Revenue Management, her enthusiasm and gregarious nature often rubs off on the students, making the lessons enlightening and educational.

Tel:67805812
Email: sioksim@tp.edu.sg


Revi Nair
Senior Lecturer
HSS Associate

Revi has been working in the Hospitality industry since 1984 and has held various positions including duty manager, front office manager, director of rooms and director of operations. His work stint includes the Hyatt Regency in Houston, Chicago, London and Singapore. His job also took him to Toronto where, in a span of fourteen years, he worked for the Intercontinental, Four Seasons and the Marriott chain of hotels. Through his vast work experience Revi has become a pre-opening specialist and departmental trainer.

A graduate of the University of Houston, Revi is a member of the Hotel Sales and Marketing Association of America, Greater Toronto Area Rooms Division Association and the International Rooms Division Executives Association.

Revi looks intimidating but is actually a favourite amongst the students for his caring nature and humorous disposition. During his spare time, Revi not only swims, bowls and plays squash.  His personal motto is “Life is short, don’t make it shorter!”

Tel: 6780 6986
Email:revinair@tp.edu.sg


Tay Kay Hwee
Senior Lecturer

Kay Hwee spent some 15 years in the travel industry before joining the Temasek Polytechnic in 2004.

Her past experience in the travel industry included responsibilities such as Sales & Marketing, Product Development, Incentive Travel, Travel Franchise, Industry Training, Business Development for Travel Solutions and General Management. She was among a group of industry veterans who organised the first NATAS Travel Fair in 1987.

Kay Hwee was once the Country Manager for New Zealand Tourism Board in Thailand. She marketed New Zealand in Thailand and opened up new destinations such as Napier and Nelson to the market.

From 2005 to 2011, Kay Hwee taught international students at The Tourism Academy @ Sentosa, a satellite campus of Temasek Polytechnic.

As a lecturer, she sees her role as a facilitator who will generate curiosity for learning and help to develop learning competencies such as critical thinking, confidence, making judgment, and more among students. Growingly, she believes generating learning conversations in class is important in deepening knowledge and skills.

Tel: 6780 4112
Email: kayhwee@tp.edu.sg


Zhang Wei
Senior Lecturer

Hailing from China, Zhang Wei got her first degree from Nan Kai University in China specialising in Tourism Management. After working in travel agencies, hotels and tourism training and consultancy institutions, she did her postgraduate study and achieved Master of Business in Nanyang Technology University in Singapore.

Specialised in travel and tour operations and management as well as tourism planning, Zhang Wei has been very active in tourism research and consultancy. She has since published papers and articles in the subject matter. Being a lecturer at Temasek Polytechnic allows her to share her experiences with the students and this is what she had been dreaming of. 


Tel: 6780 5820
Email: zhangwei@tp.edu.sg


Mariah Binti Rahim
Senior Lecturer

Mariah’s career in the hospitality industry started with The Westin Stamford and Westin Plaza. Her experience encompassed various roles in the Rooms Division; from a Telephone Operator to Duty Manager and Assistant Housekeeper.

Her career took a turn when she joined SHATEC as a Training Officer.  That marked the beginning of her passion in training and education.  After 3 years away from the hotel scene, she decided to return as a Training Manager in The Fullerton Hotel Singapore.  Believing that education is an effective tool in molding future hoteliers, she then decides to join Temasek Polytechnic.

Nowadays, she prefers a less hectic lifestyle and spends quiet evenings at home with her family.  Her philosophy in life is “it all starts from a dream, and from a dream it will become a reality”.


Tel:6780 6985
Email: mariah@tp.edu.sg


Adeline Goh
Lecturer

Following her graduation from Temasek Polytechnic’s Diploma in Tourism Management, Adeline went on to build a career spanning over two decades in the tourism industry which features stints two international airlines (Korean Air and Air New Zealand), two national tourist organisations (Korea Tourism Organization and Tourism New Zealand) and two travel agencies (Global Travel and GBC The New Zealand Travel Centre). She specialises in the area of sales, marketing, MICE/event management and product development in the local and regional context.

Adeline’s extensive work background included servicing travel agencies and corporate clients, running national advertising and promotional campaigns, executing new product launch programmes, developing marketing materials, producing product and sales training presentations, organising print, TV and social media programmes as well as conceptualising and managing travel and K-pop/K-culture related events.

In between her busy work schedule, Adeline obtained a Bachelor of Commerce (Marketing) from University of Adelaide. “Having prior work experience made studies more relatable and enjoyable”, she said. To Adeline, learning never stops and she sees overcoming failures as giant steps towards success. As Dr. Suess says, “The more you read, the more things you will know. The more you learn, the more places you’ll go”. With that, she aims to explain, demonstrate and inspire students to start a career within the hospitality and tourism industry.

Lastly, Adeline enjoys watching food and travel related programmes, reading and, of course, travelling.

Tel: 6780 5798
Email: adelineg@tp.edu.sg


Angeline Chin
Lecturer

Angeline started out in the hospitality industry in 1991. Her decade long career in the business includes working with leading organisations such as The Shangri-La Singapore, The Mandarin Oriental Singapore  and YTL Hotels & Properties Sdn Bhd, holding various appointments in the sales and marketing divisions of these establishments.

Angeline graduated Best Overall Degree Student of her cohort from IMI University Centre in Luzern, Switzerland and earned a First Class Honours degree in Hotel and Tourism from Manchester Metropolitan University, UK.  She also holds a Higher Diploma in Hotel Management from Shatec Institutes, a Certificate in Food & Beverage Management from Ecole Hoteliere Lausanne, Switzerland and an Advance Diploma in Business Administration from Macquarie University, Sydney, Australia.  A believer in lifelong learning she has trained at the Disney Institute and Harvard Business School specifically in the area of Customer Service Excellence.

This mother of one has an eclectic range of interests that spans from performance driving to cooking and is a makeup fanatic to the core.

Tel: 6780 6984
Email: angeline@tp.edu.sg


Goh Siau Yin
Lecturer

Siau Yin joined the Diploma of Hospitality and Tourism team in October 2015. She has an abiding interest in the development of tourism across the spectrum of the industry in Asia and views her work at Temasek Polytechnic as vital in encouraging future generations to join the industry.

Siau Yin eked out a budding career in tourism with two stalwarts of the local tourism industry- Singapore Airlines and the Singapore Tourism Board. Her past work experience spanned the diverse areas of market research, revenue management and Meetings, Incentives, Conventions and Exhibitions (MICE). She hopes to continue expanding her repertoire in the future but is currently content with dividing her time between nurturing her “children” at school and her own child at home.

Tel: 6780 5402
Email: siauyin@tp.edu.sg


Jeyasingam Shanthi
Lecturer

Shanthi graduated from the National University of Singapore with a Bachelor of Science degree but a passion for service! She thus worked at a local hotel before leaving Singapore to study at The Hague Hotel School in Holland, earning her PG Diploma in Hospitality Management.

From there she moved to London, England where she stayed for several years working with Forte Hotels. On her return to Singapore she joined a local hotel group and subsequently moved on to be part of the pre-opening team for the Four Seasons Singapore. Her background is in Rooms Division.
Shanthi then moved to the USA and joined the workforce there. Upon her return to Singapore she took time out to be with her kids as well as pursue a Masters in Tourism & Travel Management.

She re-joined the workforce with much enthusiasm and interest, hoping to share her industry experience with her students as well as experiences gained from living in different countries and wearing different hats. 

Shanthi enjoys travelling, music and the arts and always needs a good book for company!

She still enjoys studying and is on the quest for her next qualification.

Tel: 6780 6238
Email: Shanthi@tp.edu.sg


Samantha Chern
Lecturer

Samantha has more than 10 years’ experience in the Hospitality, Meetings, Incentives, Conferences & Exhibitions (MICE) and Education sectors. She started her career in the Hotel industry working in the rooms division before moving into the MICE sector. During her stint as Account Manager in the MICE sector, she was involved in conceptualising and managing Corporate Incentive Programmes, Meetings and Conferences for MNCs as well as Professional Associations. Besides these, she was also involved in managing cruise ships’ shore excursion programmes and conducting training for cruise embarkation programmes.

Since joining the Education sector, Samantha finds great joy and fulfilment in engaging and sharing her knowledge and experiences with students.

Samantha obtained a Masters in International Business (University of Sydney, Australia) and a Bachelor of Hotel Management (Griffith University, Australia). For leisure, she enjoys listening to music, reading, cycling and traveling.

Tel: 6780 5826
Email: samantha@tp.edu.sg


Selene Goh
Lecturer

A former student from TP's Diploma in Tourism Management and a graduate of Curtin University of Technology (Marketing and Management), Selene has been in the tourism business for 8 years with the latest appointment at the Singapore Tourism Board. Before joining the Board, she spent a good part of her career with an international tour operator in the areas of travel operations and marketing. She took on a spectrum of responsibilities including the development of a new brand in Asia Pacific. Selene held fond memories of TP and is glad to have the opportunity to mould young minds and impact lives, just as her lecturers did when she was a student. On the personal front, Selene enjoys writing, travelling and photography.

Tel: 6780 5877
Email: selene@tp.edu.sg

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