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EPZ3001 |
Customer Relationship Management
This subject covers a broad overview of Customer Relationship Management (CRM), with a focus on the use of technologies to implement CRM. The topics covered include the basic concepts of CRM, influence of technologies on CRM, enhancement of CRM through market research and analytics, implementation of CRM strategies, use of CRM tools, methods of assessing and quantifying the value of CRM and finally, the management and retention of customers.
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4 |
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EPZ2005 |
Data Management for Process Analytics
This subject introduces you to the concepts of Data Management, including the practice of collecting, cleaning, preparing and organising process data for improving and implementing changes to enhance efficiency, quality, and productivity.
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4 |
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ESE1008 |
Data Visualisation & Analytics
This subject covers the data analytics lifecycle, including gathering, cleaning, processing and visualising of data. Exploratory data analysis methods, descriptive and predictive analytics, and the presentation of insights, will also be covered.
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3 |
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ESZ2001 |
Decision Analysis
This subject provides an introduction to the decision making process and the models applicable to solve various decision problems. It will cover methods and techniques for decision making such as linear programming, transportation model, network models and decision trees.
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4 |
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EMF3002 |
Manufacturing Logistics & Simulation
This subject covers the concept of logistics in manufacturing, manufacturing planning, purchasing, warehousing, and simulation. PC software will be used to enhance your learning.
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4 |
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EPZ2004 |
Process Management Systems
This subject covers the fundamental concepts and methods of process management approaches. The key topics include understanding of various process management systems such as Lean Six Sigma, Eight Disciplines of Problem Solving, Failure Modes and Effects Analysis, value-added analysis, Design Thinking and Agile.
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4 |
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ESZ2002 |
Process Optimisation & Improvement
This subject provides an overview on the concepts of quality improvement and process optimisation. It establishes the fundamental to quality concepts. You will learn how to analyse statistical control results, experimental designs, variations in processes and applying improvement techniques. Practical sessions using software applications will be integrated to enhance your learning.
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4 |
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EBM2004 |
Project Management
This subject aims to provide an overview of the principles and concepts in project management and equip you with the theoretical foundation and skills in using project management tools. It emphasises the knowledge and practices which are widely applied in project management. Topics covered include the project management framework, project management processes and project management knowledge areas.
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4 |
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EBZ3011 |
Sustainable Supply Chain Management
This subject provides an introduction of supply chain management concepts in a competitive business environment. It covers the key strategic drivers that improve supply chain management performance of a company. It also covers the importance of managing inventory, selecting appropriate distribution and transportation network. The implementation of sustainable supply chain management, which entails the management of companies’ environmental, social, and economic impact, will also be covered.
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4 |
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ESZ3002 |
Systems Modelling & Simulation
This subject provides an introduction to fundamental concepts of system modelling and simulation. Topics include basic model development, input analysis, modelling and statistical analysis. A simulation software will be extensively used as a vehicle to enhance your understanding and practical applications of the subject.
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4 |
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